Knowledgeable credit union executive with proven track record in driving operational excellence and leading transformative initiatives. Successfully managed cross-functional teams and streamlined processes to enhance productivity and efficiency. Demonstrated ability to implement strategic plans and foster collaborative environments to achieve organizational goals.
Known for reliability, adaptability, and keen focus on delivering tangible results through effective collaboration and leadership.
Overview
28
28
years of professional experience
Work History
Chief Operating Officer/Chief Financial Officer
CFCU Community Credit Union
01.2020 - Current
Provide direct oversight of accounting and finance, information technology, electronic services, advocacy, and retail operations including 15 retail locations with 5 direct reports and over 135 indirect reports.
Developed cost-reduction strategies for increased profitability and resource allocation.
Mentored technology leaders, cultivating a culture of continuous improvement and technical excellence.
Streamlined operational processes by identifying inefficiencies and implementing best practices.
Serve as Acting CEO in the absence of the CEO.
Collaborate with departments to identify bottlenecks and implement solutions for smoother workflows and improved member service.
Lead the development, implementation and maintenance of the Credit Union’s deposit products and services mix, ensuring alignment with the needs of the membership and the strategic objectives of the Credit Union.
Spearheaded digital transformation initiatives to modernize business operations and enhance the member experience.
Launched successful new products with extensive research on market trends combined with collaborative input from various departments.
Maintained high-level knowledge of current and emerging technology development and applications.
Cultivated strong vendor relationships, negotiating favorable terms for hardware, software, and support contracts.
Facilitated ongoing team development and growth through training and professional skills enhancement.
Chief Financial Officer
CFCU Community Credit Union
01.2002 - 12.2019
Lead and participated with the Board, Executive Management Team, Senior Management Team and business partners in the research, design, development, implementation and achievement of the strategic and organizational goals of the Credit Union.
Developed and promoted cross-functional teamwork and collaboration among all employees.
Effectively lead and supervised assigned personnel with the goal of obtaining optimal staff performance.
Assisted in directing the community involvement efforts of the Credit Union by developing relationships with community partners and serving in a volunteer capacity for non-profit organizations within the community and organizations supporting the credit union industry.
Responsible for all financial aspects of the Credit Union, including financial reporting, investments, budgeting and directing day-to-day accounting processes.
Served as Chairperson of the Asset Liability Management Committee (ALCO) which included establishing agendas, analyzing ALM modeling software results, spread management and making recommendations for improvement.
Identified and managed interest rate risk and portfolio concentration risks.
Acted as custodian of funds and securities by working with authorized broker/dealers to purchase and sell investment assets in accordance with established policy and subject to regulatory and statutory limits
Developed the annual budget and capital plans in coordination with the senior management team for approval by the Board of Directors.
Spearheaded long-term tech roadmap, ensuring scalability and innovation in product offerings.
Managed the acquisition, development, and maintenance of Credit Union IT assets and relationships, including core processing system and add-ons, computer network, email and other electronic communication systems.
Oversaw the credit union’s relationship with technology partners and managed the IT department to identify and allocate proper resources.
Conduct a periodic review of technology assets, working with various departments to support the day to day technology needs as well as the overall strategic objectives of the credit union
Worked with various lending staff to review and approve various loans as necessary.
Served on the Business Loan Committee to review and approve commercial loan applications.
Served as liaison for examiners from the New York State Department of Financial Services, the National Credit Union Administration and various CPA firms performing both internal and external audits.
Accountant/CUSO Controller
CFCU Community Credit Union
01.1997 - 12.2001
Assisted Vice President, Controller and Accounting Supervisor in all aspects of the Credit Union’s general accounting function.
Handled day-to-day accounting processes to drive financial accuracy.
Completed daily cash functions like account tracking, budget tracking, donations, cash accounts, and general ledger reconciliations.
Assisted in preparing financial statements and all regulatory reports.
Developed and maintained strong relationships with external auditors, ensuring smooth and efficient audit process.
Maintained the credit union’s cash accounts with the Federal Reserve and the corporate credit union.
Conducted detailed cost-benefit analyses for proposed projects, guiding senior management in making informed decisions.
Performed all accounting procedures for subsidiary companies.
Education
Master of Science - Information Management
Syracuse University
Syracuse, New York
12-2020
Master of Business Administration - Accounting/Finance
St. Bonaventure University
St. Bonaventure, New York
05-1997
Bachelor of Business Administration - Accounting
St. Bonaventure University
St. Bonaventure, New York
05-1996
Skills
Strategic leadership
Operations management
Cross-functional teamwork
Process improvement
Executive leadership
Risk management
Change management
Planning and execution
Leadership and people development
Digital banking platforms
Retail operations management
Training
Lean Six Sigma Yellow Belt
CEO Institute, Credit Union Executives Society (CUES),
Strategic Planning at The Wharton School, University of Pennsylvania
Organizational Effectiveness at The Johnson Graduate School of Management, Cornell University
Strategic Leadership at The Darden Graduate School of Business, University of Virginia
CUES Annual Convention, The Disney Institute, Disney’s Approach to Leadership Excellence
Graduate of Leadership Tompkins, a leadership development program for Tompkins County
Timeline
Chief Operating Officer/Chief Financial Officer
CFCU Community Credit Union
01.2020 - Current
Chief Financial Officer
CFCU Community Credit Union
01.2002 - 12.2019
Accountant/CUSO Controller
CFCU Community Credit Union
01.1997 - 12.2001
Master of Science - Information Management
Syracuse University
Master of Business Administration - Accounting/Finance
St. Bonaventure University
Bachelor of Business Administration - Accounting
St. Bonaventure University
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