Paul Klenota
Henrico,VA
Summary
Accomplished leader with a proven track record at Hanover Adult Center, adept in strategic planning and people management. Spearheaded initiatives that significantly boosted team morale and productivity, while fostering innovative solutions for increased efficiency. Skilled in budget management and operations, my approach enhances organizational growth and client satisfaction. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Most recently I was nominated and included in The Who`s Who Directory for 2024 for professionals in my field.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Linking Lives Day Support
Hanover Adult Center
11.2016 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Employment Specialist
The Greater Richmond Arc
02.2009 - 11.2016
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Updated client records to reflect personal information, qualifications and career aspirations.
Behavioral Instructor and Trainer
The Greater Richmond Arc
06.1997 - 11.2016
- Demonstrated consistent use of reflective listening and conflict resolution techniques to support development of coping skills.
- Engaged with students on consistent basis by verbally and non-verbally interacting during structured and unstructured activities.
- Utilized data-driven decision-making processes to inform the design and execution of targeted interventions for struggling students.
- Trained and mentored new Behavioral Instructors, ensuring consistency in the implementation of best practices.
- Enhanced behavioral understanding by incorporating real-life examples and scenarios in teaching.
- Implemented customized lesson plans based on individual student needs, resulting in better behavioral outcomes.
- Collaborated with multidisciplinary teams to develop comprehensive support plans tailored to each student''s unique behavioral needs.
Work Adjustment Supervisor
The Greater Richmond Arc
02.2006 - 06.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Production Supervisor
The Greater Richmond Arc
11.1996 - 02.1998
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
Education
High School Diploma -
Belmont High School
Online04-2016
High School Diploma -
Belmont High School
Online01-2016
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Team Management
- Project Management
- Creativity and Innovation
- Strategies and goals
- Project Coordination
- Staff Management
- Organizational Development
- Budget Control
- Budget Management
- Business Planning
- Staff Development
- Issues Resolution
- Program Management
- Negotiation
- Hiring and Retention
- Financial Reporting
- Rules and regulations
- Charismatic Leader
- Business Development
- Financial Management
- Crisis Management
- Partnerships and Alliances
Certification
Certified Therapeutic Options Instructor
Human Rights Investigator and Instructor
Agency Trainer
The Global Directory of Who` Who Recipient 2024
Was included in recognition of hard work, dedication, perseverance, and for demonstrating leadership and achievement in my profession of Mental Health for 2024.
Timeline
Director of Linking Lives Day Support
Hanover Adult Center
11.2016 - Current
Employment Specialist
The Greater Richmond Arc
02.2009 - 11.2016
Work Adjustment Supervisor
The Greater Richmond Arc
02.2006 - 06.2008
Behavioral Instructor and Trainer
The Greater Richmond Arc
06.1997 - 11.2016
Production Supervisor
The Greater Richmond Arc
11.1996 - 02.1998
High School Diploma -
Belmont High School
High School Diploma -
Belmont High School
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