Paul Koll
Albuquerque,NM
Summary
Professional Director of Restaurant Operations. Strong leader with the ability to oversee multiple locations. Dedicated to protecting and growing an organizations assets. Strategic approach to logistics, allocation of resources and optimizing operations. Strong ability to implement company policies while developing personnel for leadership opportunities.
Overview
32
32
years of professional experience
1
1
Certificate
Work History
Director of Restaurant Operations
Indian Pueblo Cultural Center
2021.09 - Current
- Oversee all aspects of operations of a multi-unit organization. Including a nationally recognized Starbucks, new concept 12th Street Tavern and award winning Indian Pueblo Kitchen.
- Ability to maintain a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of top-quality employees.
- Continually monitored restaurants and took appropriate action to ensure food quality and service standards were met.
- Designed strategy and action plans with aggressive timelines for implementation.
- Analyzed, reviewed and revised Daily Sales reports to improve decision-making.
General Manager
Moana HRG - Piatti Restaurant
2000.04 - 2021.08
- Built restaurant training programs for FOH, BOH, new manager training, and special events.
- Partnered with corporate office to create fiscal budgets for all areas of restaurant
- Manage scheduling for over 50 FOH & BOH staff
- Adhere to all HR protocols
- Orchestrated positive customer experiences by overseeing every area of operations
- Maintained facility and grounds to present positive image
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
- Verified accurate records and sufficient supplies by conducting monthly inventories of food, beverages, glassware and other materials
General Manager
Lone Star Texas Grill
1998.02 - 2000.03
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Responsible for driving positive sales, controlling food and beverage cost.
- Responsible for butchering, trimming, portioning proteins for current menus
- Partnered with kitchen manager on all aspects of training and production
- Led local marketing events for fundraising
General Manager
Applebee's Grill + Bar
1992.01 - 1998.01
- Adhered to weekly food and beverage inventory
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Responsible for menu roll-outs, ordering, food cost, plate presentation and food safety protocols
- Delivered in-depth training for managers-in-training for food preparation and customer-facing roles to promote strong team performance.
Education
Bachelor of Arts - Business Administration
Colorado State University
Fort Collins, CO04.1990
Skills
- Manage, Supervise, and lead managers to ensure profitability, efficiency, and customer satisfaction in each store.
- Manage assigned restaurants to defined levels of operations excellence in accordance with all established Company policies, procedures, and standards, Company values and applicable federal, state, and local law
- Oversee training and development of restaurant managers and staff to ensure consistent delivery of high-quality service and products
- Maintain professional and respectful workplace for employees and guests
- Strong business acumen and leadership experience with proven track record of acting as strategic business partner in operations environment
Certification
- Sexual harassment prevention, ServeSafe, current
- Food protection management, ServeSafe, current
- Alcohol safety, ServeSafe, current
Timeline
Director of Restaurant Operations
Indian Pueblo Cultural Center
2021.09 - Current
General Manager
Moana HRG - Piatti Restaurant
2000.04 - 2021.08
General Manager
Lone Star Texas Grill
1998.02 - 2000.03
General Manager
Applebee's Grill + Bar
1992.01 - 1998.01
Bachelor of Arts - Business Administration
Colorado State University
- Sexual harassment prevention, ServeSafe, current
- Food protection management, ServeSafe, current
- Alcohol safety, ServeSafe, current
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