Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Timeline
Generic

Paul Kosatka

Springfield,MO

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Rapid Robert's Inc.
01.2023 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Receiving Associate

Academy Sports Outdoors
11.2013 - 11.2021
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Recorded regular progress and issues with products.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.
  • Monitored and managed stock levels of goods to verify availability of products.
  • Sorted and delivered materials to different work areas and staff.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

Hub Coordinator

O'Reilly Auto Parts
06.1998 - 07.2010
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Education

Bachelor of Science - Science

Southwest Texas State University
San Marcos, TX

Skills

  • Product Knowledge
  • Closing Sales
  • Multi-Line Phone Systems
  • Product Merchandising
  • Project Management
  • Problem Resolution
  • POS System Operations
  • Guest Satisfaction
  • Inbound and Outbound Calling
  • Verbal Communication
  • Inventory Control
  • Safety Regulations
  • Stock Replenishment
  • Quality Assurance
  • Safe Work Practices
  • Refunds and Exchanges
  • End Cap Placement
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Exceptional Communicator
  • Invoice Preparation and Processing
  • Calm and Professional Under Pressure

Accomplishments

Store of The Year for both O'Reilly Auto Parts and Academy Sports Outdoors

Certification

Class E Driver's License

Hobbies

I enjoy fishing, cooking, and playing with my dogs.

Timeline

Customer Service Associate

Rapid Robert's Inc.
01.2023 - 08.2023

Receiving Associate

Academy Sports Outdoors
11.2013 - 11.2021

Hub Coordinator

O'Reilly Auto Parts
06.1998 - 07.2010

Bachelor of Science - Science

Southwest Texas State University

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Paul Kosatka