Paul Kouch
Huntingdon Valley,PA
Overview
45
45
years of professional experience
Work History
Managet
Paroma inc
Philadelphia , PA
10.1978 - 09.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
Education
High School Diploma -
Father Judge
Philadelphia , PA06.1974
Skills
- Managed 50 employees
- Customer service
- Cooking
- Safeserve
- Hardworking
- Never miss work
- Workforce Management
- Schedule Preparation
Timeline
Managet
Paroma inc
10.1978 - 09.2023
High School Diploma -
Father Judge