Paul K. Reinhart
Anaheim,CA
Overview
32
32
years of professional experience
Work History
Resident Relations Representative
JWWilliams (Primarily Irvine Company)
Irvine, CA
06.2024 - Current
- Resident Communication: Serve as the primary point of contact for residents, addressing inquiries, resolving complaints, and ensuring a positive living experience through consistent and effective communication.
- Conflict Resolution: Mediate and resolve resident disputes or concerns in a timely and professional manner, fostering a harmonious community atmosphere and minimizing escalations.
- Property Management Liaison: Coordinate between residents and property management teams to ensure smooth operations, timely maintenance requests, and adherence to community rules and regulations.
- Customer Service Excellence: Provide exceptional customer service by addressing maintenance issues, inquiries about amenities, and general property concerns, helping to maintain high occupancy rates.
- Resident Feedback & Reporting: Collect and analyze resident feedback through surveys and one-on-one interactions, providing insights to management on areas of improvement and customer satisfaction trends.
- Policy Enforcement: Uphold community policies and regulations with a focus on fairness and consistency, ensuring compliance while maintaining positive relationships with residents.
Guest Relations
Disneyland Resort
Anaheim, USA
01.2018 - 01.2024
- As the primary liaison for all Resort guests and Cast Members, I facilitated seamless communication and resolution
- Addressed guest inquiries, concerns, and challenging scenarios with empathy, efficiency, and creativity, leveraging available resources to overcome obstacles
- Displayed exceptional communication skills shone through in both individual guest interactions and collaborative team environments
- Whether in person or via phone, I engaged guests and team members effectively, ensuring their needs were met promptly
- Offers exceptional customer service to guests while maintaining a strict attention to detail and adhering to the Disney 'Five Keys' of Safety, Courtesy, Inclusion, Show and Efficiency
- Conducted ticket upgrades using company computer systems, contributing to a smooth and enjoyable guest experience
Web Sales and Shipping Dept. Coordinator
Hockeycentral.com
Garden Grove, USA
01.2007 - 01.2009
- Responsible for fulfilling web-based orders for hockey merchandise
- Packaged and shipped all out-bound orders using USPS, DSL and UPS services
- Responsible for order and shipping data entry and database maintenance
Merchant Consultant
Wholesale Merchant Services (WMS)
Beaverton, USA
01.2005 - 01.2007
- Worked as an independent sales consultant and business liaison for companies needing credit card retail services
- Responsibilities included meeting with daily appointments, presenting a history of credit card usage, analyzing current credit card fees and services, and providing companies with cost-effective alternatives
Restaurant Manager
Flamingo Cafe
Richmond, USA
01.1993 - 01.2001
- Coordinated all restaurant activities, schedules and services
- Managed 10 restaurant employees
- Wrote orders for food products and supervised product arrival and storage at the restaurant
- Responsible for customer service issues, front register service and end-of-day reports
Education
High School Diploma -
Memphis High School
Memphis, MI01.1997
Skills
- Ability to work in a high-pressured environment
- Detailed experience in high-volume customer service
- Strong interpersonal skills
- Excellent verbal communication
- Excellent written communication
- Excellent telephone communication
- Strong Web-based research skills
- Highly proficient in MS Office
- Ability to handle multiple tasks with a high level of efficiency
- Ability to type between 50-60 words per minute with accuracy
References
Available upon request
Timeline
Resident Relations Representative
JWWilliams (Primarily Irvine Company)
06.2024 - Current
Guest Relations
Disneyland Resort
01.2018 - 01.2024
Web Sales and Shipping Dept. Coordinator
Hockeycentral.com
01.2007 - 01.2009
Merchant Consultant
Wholesale Merchant Services (WMS)
01.2005 - 01.2007
Restaurant Manager
Flamingo Cafe
01.1993 - 01.2001
High School Diploma -
Memphis High School
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