Paul Kronberger
Richland Springs,TX
Summary
Reliable, top-notch sales consultant with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
17
17
years of professional experience
Work History
Retail Sales Consultant
Grocers Supply Co/CSWG
07.2022 - 05.2025
- Managing 40 accounts. Including 15 Arlan’s Markets.
- Main point of contact between stores and Grocers Supply Co/CSWG.
- Managing any issues with billing, deliveries, and quality of product.
- Working with Vendors to improve sales.
- Working with new Retail Sales Consultant to help learn his duties.
- Added 7 new accounts to my territory. 2 Hispanic, 5 conventional stores.
- Collaborated with team members to achieve sales targets and improve store performance.
- Educated customers on promotions and loyalty programs, increasing customer engagement.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Participated in training new staff on operational procedures and customer service standards.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Conducted regular product demonstrations, increasing interest in featured items.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in visual merchandising efforts, creating appealing displays that attracted customers and boosted sales.
- Increased average transaction value through strategic cross-selling of complementary products.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Streamlined store processes for improved efficiency and smoother day-to-day operations.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
Clerk
United States Post Office
04.2022 - 05.2022
- Managing local post office in Richland Springs.
- Processed incoming and outgoing mail efficiently, adhering to established protocols.
Weigh Master
San Saba Aggregate
11.2021 - 03.2022
- Working with Owner to help sell existing product in preparation to sell the company. The facility ceased operations in March 2022.
- Maintained accurate records of communications, ensuring timely follow-ups and responses to inquiries.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Updated and maintained confidential databases and records.
Auditor
US Census Bureau
07.2021 - 07.2021
- Part time. Duration was limited to one week. Was not needed.
- Reviewed and validated documentation to support audit conclusions and recommendations.
Senior Retail Sales Consultant
Grocers Supply Company/C&S Wholesale
05.2008 - 09.2019
- Supported Lewis Food Town/Houston's thirty grocery stores and approximately $8 million/weekly purchases. Main contact between Food Town Owners and GSC Management.
- Sold new programs to Food Town.
- Managed any issues with deliveries, billing, and quality of product.
- Worked with Manufacturer Representatives and DSD companies to manage new items and seasonal promotions. Supervised development of Plan-o-grams using Apollo. Developed store layouts. Supervised direct report people and manufacturer representatives to do complete store resets and update sections.
- Worked with refrigeration and shelving suppliers to buy equipment and coordinating with Contractors to install equipment.
- Worked with Food Town Buyers to order products for Weekly Ads.
- Delivered exceptional customer service to enhance shopping experiences and drive sales.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Collaborated with team members to maintain store cleanliness and organization for optimal efficiency.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Executed merchandising strategies to maximize product visibility and attract customer interest.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Trained new staff on sales techniques and company policies to support team development.
- Analyzed sales trends to identify opportunities for product promotions and enhancements.
- Managed inventory levels, ensuring optimal stock availability and minimal waste.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Conducted regular product demonstrations, increasing interest in featured items.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided constructive feedback on product selection based on customer preferences which led to higher overall satisfaction rates among clientele.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in visual merchandising efforts, creating appealing displays that attracted customers and boosted sales.
- Increased average transaction value through strategic cross-selling of complementary products.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Streamlined store processes for improved efficiency and smoother day-to-day operations.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
General Studies - Accounting
University of Houston
Houston, TXSkills
- Improving customer satisfaction
- Experienced in conducting product demonstrations
- Regularly meeting sales goals
- Skilled in developing cross-selling initiatives
- Comprehensive product expertise
- Merchandising display strategies
- Point of sale management
- Sales strategy formulation
- Effective organizational skills
- Skilled in Microsoft Office applications
- Experienced with Apollo POG software features
- Clear written communication
- Team-oriented issue resolution
- Client relationship management
- Detail-oriented approach
- Receptive to multiple approaches
- Reliable and accountable
- Experienced in managing deadlines
- Skilled in managing multiple tasks
- Effective communication skills
- Skilled in resolving issues
- Skilled in digital tools
- Effective priority management
- Remains calm in high-stress situations
- Attentive listening
- Skilled in prioritizing tasks
- Strategic decision-making
- Proficient in problem resolution
- Strong oral communication skills
- Skilled in resolving issues
- Customer engagement
- Effective problem resolution
- Effective time management
- Responsive to shifting priorities
- Reliable and accountable
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
- Decision-making
Timeline
Retail Sales Consultant
Grocers Supply Co/CSWG
07.2022 - 05.2025
Clerk
United States Post Office
04.2022 - 05.2022
Weigh Master
San Saba Aggregate
11.2021 - 03.2022
Auditor
US Census Bureau
07.2021 - 07.2021
Senior Retail Sales Consultant
Grocers Supply Company/C&S Wholesale
05.2008 - 09.2019
General Studies - Accounting
University of Houston
ADDITIONAL INFORMATION
- I retired in September 2018 and moved to 80 acres in Northwest San Saba County from Waller County. My wife and I raise sheep, border collies, and livestock protection dogs.
- I am an avid DIYer. We started with unimproved land and built buildings, fencing, driveways, and landscaping. This experience will help with many employment opportunities.
- I returned to work for GSC 6/2022. Reduction in force 5/2025.
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