Microsoft Office Suite
Paul Kuchera
Customer Service Manager
Herndon,VA
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Team Leader
Wegmans
Sterling, VA
10.2020 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Molded team and embraced change to adapt within dynamic market.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Optimized employee schedules to achieve company bottom-line
Front End Coordinator
Wegmans Food Supermarkets Inc.
Sterling, VA
03.2019 - 10.2020
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Trained team members in successful strategies to meet operational and sales targets.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Cashier
Wegmans Food Supermarkets Inc.
Sterling, VA
10.2018 - 03.2019
- Trained as Part Time Coordinator and provided back-up coverage to provide customers with optimal support.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Cross-trained over all departments and have the ability to fulfill any need at any time.
Senior Customer Service Associate
Tailored Brands Inc.
Sterling, VA
10.2018 - 03.2019
- Escalated issues to proper supervisors when standard processes were not effective.
- Complete customer reports and follow up with all purchases.
- Open and close store while handling all daily tasks and delegate accordingly to co-workers.
- Meet and maintain benchmark retain sales goals.
- Assist with all customer needs, such as alteration appointments, pick-ups and special-order requests.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Front Desk Associate
Gold's Gym
Herndon, VA
07.2016 - 12.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and members upon arrival, offered assistance and answered questions to build rapport and retention.
- Provided security control to the front door and retail area of the facility.
- Ensured that all guests and appointments were directed to the appropriate fitness consultant in a prompt and professional manner.
- Logged all maintenance concerns reported.
- Open and close facility while handling all daily tasks and delegate accordingly to co-workers.
- Distribute keys, towels and other materials as needed.
Education
Associate of Arts - Journalism
Rowan College At Burlington County
Mount Laurel, NJ 09.2015 - 12.2016
No Degree - Exercise Science / Applied Kinesiology
Rutgers, The State University Of New Jersey
New Brunswick, NJ 01.2017 - 05.2018
Skills
Employee training
Customer Relations
Staff Management
Exceptional customer service
Information gathering and analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Timeline
Team Leader
Wegmans
10.2020 - Current
Front End Coordinator
Wegmans Food Supermarkets Inc.
03.2019 - 10.2020
Cashier
Wegmans Food Supermarkets Inc.
10.2018 - 03.2019
Senior Customer Service Associate
Tailored Brands Inc.
10.2018 - 03.2019
No Degree - Exercise Science / Applied Kinesiology
Rutgers, The State University Of New Jersey
01.2017 - 05.2018
Front Desk Associate
Gold's Gym
07.2016 - 12.2017
Associate of Arts - Journalism
Rowan College At Burlington County
09.2015 - 12.2016