PAUL LAFORTUNE
Queens,NY
Summary
A CompTIA A+ Net+ certified professional with comprehensive training in software troubleshooting and hardware configuration. Two years of customer service and sales experience, and skilled in providing personalized care and service to the public. CompTIA A+ and Net+ certified IT Support Specialist with over 2 years of hands-on experience in technical support, network configuration, and troubleshooting. Proven track record in enhancing customer satisfaction and resolving complex technical issues.
Overview
2
2
years of professional experience
Work History
IT Support Specialist
Ramaz School
- Handle complex technical issues and provide advanced troubleshooting
- Maintain and troubleshoot network infrastructure and connectivity
- Enforce IT security protocols and perform regular system checks
- Deliver staff training on IT systems and best practices
- Oversee IT asset inventory and lifecycle management
- Keep detailed IT system documentation and user guides up-to-date.
IT Support Technical Analyst
Agilant solutions
10.2019 - 03.2021
- Took in client call on computer issues and guide them along the steps needed for a resolution
- Instructed on site techs on how to properly Use our company’s program and how to fix any minor issues that come up
- Helped Our clients set up routers, printers, and Computers over the phone
- Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance
- Troubleshooting Office 365 applications
- Responded quickly to problems and demonstrated skillful problem solving
- Analyzed problems and provided solutions aimed to eliminate repeat errors
- Worked with GPO’s and Active Directory
- Field and resolve client IT queries via phone, guiding through troubleshooting steps
- Educate on-site technicians on company software and issue resolution
- Set up and configure routers, printers, and PCs remotely for clients
- Manage remote desktop and peer-to-peer file-sharing applications
- Troubleshoot and resolve issues with Office 365 applications
- Provide quick and effective problem-solving for IT issues
- Analyze and implement solutions to prevent recurring technical problems
- Administer GPOs and Active Directory for system management and security.
IT Proctor
Fordham University Of Law
05.2019 - 05.2019
- Responded to any hardware or network related problems that came up during exams
- Aided in making sure the exam 4 application worked as intended on the students computers
- Check students in and out of exam room
- Read detailed printed instructions to students at the beginning and end of the exam
- Distribute bluebooks, exam questions, and other relevant materials
- Circulate around the room to monitor student behavior; report any concerns immediately to the Office of Student Services
- Relay student questions to the Office of Student Services; contact the Office with requests for IT assistance and facilities for HVAC adjustments; assist students in confirming their exam id number with the Registrar
- Help any student who feels ill and immediately contact Student Services
- Administer accommodations to students with relevant disabilities
- Collect and organize exam materials and conclude the exam
- Monitor the hallways
- Contact is primarily with students, other proctors and staff of the Office of Student Services
- Little discretion or decision-making.
Education
Computer Technician Training -
Per Scholas
Bronx, NYDental Hygienist Certificate -
CUNY- City Tech
Brooklyn, NYSkills
Troubleshooting Network Issues
Service support
User Training
Call Center Operations
Printer troubleshooting
Wireless Networking
Security Certification
Remote Support Capabilities
LAN/WAN
A Certification
Network Certification
Hardware Configuration
Problem-solving aptitude
Customer service expert
Help Desk Support
Issue Troubleshooting
Hardware maintenance
Microsoft Windows and Office
Network configuration
Excellent Communication
Product Troubleshooting
Network Administration
Help Desk Experience
Highly Professional
Problem-Solving
Team building
Timeline
IT Support Technical Analyst
Agilant solutions
10.2019 - 03.2021
IT Proctor
Fordham University Of Law
05.2019 - 05.2019
IT Support Specialist
Ramaz School
Computer Technician Training -
Per Scholas
Dental Hygienist Certificate -
CUNY- City Tech