Paul Lahm
West Chester,PA
Summary
Accomplished Quality Assurance Manager with extensive experience across start-ups, Fortune 500 companies, and everything in between. Proven expertise in implementing robust testing strategies and methodologies that reduce defects and improve customer satisfaction. Committed to leveraging strong analytical skills and industry knowledge to drive continuous improvement initiatives.
Overview
15
15
years of professional experience
Work History
Quality Assurance Manager
Digital Management Inc
McLean, VA
11.2023 - Current
- Led the conversion of QA processes used by our client from Waterfall to Agile.
- Coordinated the QA efforts across the three development teams during development of the Low-Code Application Platform (LCAP) solution for the Oregon State Juvenile Justice Information System modernization project
- Presented identified project risks to team leads and stakeholders by analyzing QA metrics.
- Prepared, delivered, and justified QA plan detailing processes and timelines.
- Presented numerous product demonstrations remotely and face-to-face for clients and stakeholders.
Quality Assurance Consultant
New York Life Insurance
Philadelphia, PA
02.2023 - 11.2023
- Transformed regression test methodology with a focus on priorities, achieving time reduction from twenty-one days to three.
- Performed quantitative analysis on regression and production issues to better evaluate the different risks introduced each release and adjusted the regression testing plan as necessary
- Transformed the process by which automation code is handed over from scrum QA teams to the regression team eliminating unnecessary re-work and allowing regression testing to begin days sooner each release
- Coordinated department wide initiatives and procedural changes across a 30 person QA team spanning four different time zones
Quality Assurance Manager
Scoir Inc
West Chester, PA
04.2016 - 02.2023
- Spearheaded the establishment and scaling of the quality assurance team in a rapidly evolving tech start-up.
- Developed the QA processes and procedures that were implemented across the entire dev team
- Managed the recruitment, training, and professional improvement of QA team members
- Implemented policies and training that ensured our software met international accessibility standards
- Created both manual and automated test plans in coordination with Project Managers and the Development team
- Ensured the quality of our team’s software via manual, swarm, and automated testing
- Hosted business user demos of new functionality and integrated the feedback into enhancement requests and defects
- Assisted in the discovery, triage, prioritization, and resolution of software defects and production support issues
- Revised and improved all aspects of our QA processes as the company grew from fewer than 10 employees to just under 100
Quality Assurance Manager
Energy Plus/NRG Residential
Philadelphia, PA
01.2013 - 04.2016
- Strengthened QA team capabilities through effective recruitment tactics, comprehensive cross-training programs, and streamlined process enhancements.
- Oversaw collaboration between different QA teams across organizations during major system migrations.
- Coordinated daily responsibilities of internal QA team, User Acceptance Testers, and Production Verification Testers.
- Led the QA effort on multiple system integration initiatives which combined several companies customer portfolios and business processes into one centralized system
- Directed comprehensive quality assurance efforts to support multi-brand coexistence in a restructured system.
- Triaged and resolved production issues and enhancement requests
- Continued to perform all responsibilities previously inherited during my tenure as a Quality Assurance Analyst
Quality Assurance Analyst
Energy Plus/NRG Residential
Philadelphia, PA
08.2010 - 12.2012
- Designed comprehensive test plans to validate development efforts.
- Performed comprehensive testing of both front-end and back-end systems.
- Partnered with team members to implement diverse testing methodologies effectively.
- Collaborated with project managers, developers, and business owners to define project requirements.
- Coordinated QA strategy for enterprise-scale CIS migration involving two customer information vendors.
Education
Bachelor of Science - Information Science and Technology
Temple University
Philadelphia, PA05.2010
Skills
- CSD Agile Certified
- Test Creation Expertise
- Testing Methodology Design
- SQL
- Automated Testing Implementation
- Accessibility Testing
- End to End Testing
- Security Testing
- Cucumber
- Selenium Webdriver
- Java
- JavaScript
- Jenkins
- Sharepoint
- Jira / Azure DevOps
- Microsoft Office Suite
- Regulatory compliance
- Production Support
References
References available upon request.
Timeline
Quality Assurance Manager
Digital Management Inc
11.2023 - Current
Quality Assurance Consultant
New York Life Insurance
02.2023 - 11.2023
Quality Assurance Manager
Scoir Inc
04.2016 - 02.2023
Quality Assurance Manager
Energy Plus/NRG Residential
01.2013 - 04.2016
Quality Assurance Analyst
Energy Plus/NRG Residential
08.2010 - 12.2012
Bachelor of Science - Information Science and Technology
Temple University
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