Paul Latiolais

Coordinate assigning work to technicians for disassembly , diagnosis and estimating (blueprinting). Involved in locating and ordering parts , mirror matching parts for accuracy and tracking missing or backordered parts during repair process. Working closely with technicians throughout all phases of the repair process to keep vehicles moving throughout the repair. Negotiating estimates and supplements with Insurance representatives and assisting office staff with final billing. Performing quality control throughout the repair process. Some interactions with vehicle owners as necessary when office staff needed assistance.

Started out as a repair process manager but in 2003, took over as the Store manager. Still estimated and handled some customer repairs but also oversaw the day to day operation of the facility including payroll , month end closing , Insurance negotiations and management of the employees.