Paul Smith
Zephyrhills
Summary
Dynamic professional with extensive experience in operations coordination and staff training at DFD Powersports Inc. Proven track record in implementing inventory management systems and developing standard operating procedures. Adept at enhancing customer service and ensuring safety compliance, driving efficiency and quality in service delivery.
Overview
28
28
years of professional experience
Work History
DFD RC Manager
DFD Powersports Inc.
Plant City
11.2023 - Current
- Implemented inventory management systems for parts and supplies.
- Coordinated communication between customers and service team.
- Trained staff on customer service and repair procedures.
- Resolved customer complaints with effective solutions.
- Developed standard operating procedures for service tasks.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Safety And Training Manager
Stake Center Locating
Dade City
02.2022 - 11.2023
- Developed training programs for field technicians on locating procedures.
- Conducted workshops to enhance team skills in safety and compliance.
- Coordinated onboarding sessions for new employees in operational roles.
- Collaborated with management to assess training needs across departments.
- Facilitated ongoing education sessions to improve employee performance standards.
- Organized and coordinated training sessions for new employees.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Produced reports and maintained training documents to support training activities.
- Facilitated safety meetings to communicate best practices and updates.
- Maintained accurate safety records for reporting and regulatory purposes.
- Investigated accidents to identify causes and prevent future incidences.
- Provided training on proper use of PPE and other safety protocols.
- Monitored employee performance to ensure safe working practices are followed.
Utility Locator
Geopoint Surveying
Tampa
12.2021 - 02.2022
- Operated underground utility locating equipment for accurate mapping.
- Conducted site assessments to identify potential hazards and utilities.
- Collaborated with project teams to ensure safe excavation practices.
- Documented utility locations and conditions using electronic reporting systems.
- Maintained equipment regularly to ensure optimal performance and safety standards.
- Analyzed blueprints, maps and other documents to identify the exact locations of underground utilities.
- Prepared detailed reports documenting all findings from utility locates.
Field Operations Manager
Find It First Locating
Hudson
08.2012 - 12.2021
- Organized training sessions for new hires in order to ensure they are properly prepared for their roles.
- Maintained current knowledge of industry standards and regulatory requirements pertaining to the company's operations.
- Implemented best practices in order to maximize efficiency of operations.
- Managed relationships with vendors providing goods or services used by the company's field operations team.
- Conducted regular staff meetings to ensure efficient workflow and compliance with safety regulations.
- Coordinated the implementation of new policies, procedures, and processes across all field locations.
- Engaged with customers onsite in order to gain better insight into their needs and expectations from our services.
- Provided technical assistance to field personnel as required.
- Recruited, hired, trained, managed, evaluated, coached, disciplined, and terminated staff members as necessary.
- Assessed operational performance of field employees and provided feedback for improvement.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Burn Table Operator
Tampa Bay Steel
Tampa
03.2011 - 08.2012
- Operated CNC burn table for precise material cutting and shaping.
- Maintained equipment by performing routine checks and basic repairs.
- Loaded and secured materials onto the burn table for processing.
- Read and interpreted blueprints to ensure accurate cuts and specifications.
- Received verbal instructions from supervisors regarding daily tasks and assignments related to the work area.
- Operated manual and automated burn tables to cut, shape, form, bend, and assemble metal components.
- Ensured that all safety measures were followed while operating the burn table.
- Communicated effectively with other members of staff regarding any changes in production schedules or processes.
Gas GPR Locator
Craig A Smith & Associates
Boca Raton
02.2010 - 03.2011
- Utilized mapping software to record and analyze underground infrastructure data.
- Communicated effectively with contractors to coordinate excavation activities.
- Maintained equipment and tools, ensuring optimal working conditions at job sites.
- Performed geophysical surveys, used ground penetrating radar to detect subsurface anomalies.
- Assisted in locating underground utilities using specialized equipment such as ground penetrating radar systems.
- Utilized advanced imaging techniques such as ground penetrating radar to detect underground features.
- Accurately interpreted data from ground penetrating radar surveys.
- Utilized ground penetrating radar technology to identify subsurface structures without disturbing them.
Utility Locator
USIC Locating Services
Tampa
02.2009 - 01.2010
- Operated underground utility locating equipment for accurate mapping.
- Collaborated with project teams to ensure safe excavation practices.
- Conducted site assessments to identify potential hazards and utilities.
- Documented utility locations and conditions using electronic reporting systems.
Utility Locator
Find It First Locating
Zephyrhills
01.2001 - 01.2009
- Operated underground utility locating equipment for accurate mapping.
- Collaborated with project teams to ensure safe excavation practices.
- Conducted site assessments to identify potential hazards and utilities.
- Documented utility locations and conditions using electronic reporting systems.
- Trained new staff on utility locating techniques and safety protocols.
- Communicated findings effectively to clients and stakeholders during projects.
Pipe Forman
Bestway Construction
Panama City
11.1997 - 01.2001
- Supervised installation of piping systems on construction projects.
- Coordinated schedules and resources for pipe laying activities.
- Inspected work sites to ensure compliance with safety regulations.
- Managed procurement of materials for plumbing projects.
- Resolved issues arising during pipe installation processes.
- Monitored project progress and adjusted workflows as needed.
- Measured and marked pipes for cutting and threading.
- Studied project specifications to plan sequence and schedule for pipe installations.
- Supervised the installation of underground pipelines for water and gas distribution systems.
- Ordered necessary supplies to complete jobs efficiently and within budget constraints.
- Inspected newly installed pipes to ensure they met safety standards and specifications.
- Installed fixtures, appliances and equipment designed to reduce water and energy consumption.
- Reviewed final inspections prior to releasing projects for sign off by authorities.
- Provided guidance and assistance to subordinates during difficult tasks or challenging situations.
Education
Underground Utility Certification - Underground Utilities
US Army Corps of Engineers
Tampa, FL01-1998
Skills
- Inventory management
- Customer service
- Staff training
- Procedure development
- Safety compliance
- Operations coordination
Timeline
DFD RC Manager
DFD Powersports Inc.
11.2023 - Current
Safety And Training Manager
Stake Center Locating
02.2022 - 11.2023
Utility Locator
Geopoint Surveying
12.2021 - 02.2022
Field Operations Manager
Find It First Locating
08.2012 - 12.2021
Burn Table Operator
Tampa Bay Steel
03.2011 - 08.2012
Gas GPR Locator
Craig A Smith & Associates
02.2010 - 03.2011
Utility Locator
USIC Locating Services
02.2009 - 01.2010
Utility Locator
Find It First Locating
01.2001 - 01.2009
Pipe Forman
Bestway Construction
11.1997 - 01.2001
Underground Utility Certification - Underground Utilities
US Army Corps of Engineers
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