Paul L. DiCanio
Cheektowaga
Summary
With 20 years of progressive experience in B2B relationship management, my primary objective has been to enhance customer satisfaction throughout the sales process. From quoting to product delivery, I consistently deliver exceptional customer experiences. As a highly regarded leader in interpersonal communication strategies, I excel at problem-solving and generating mutually beneficial solutions. Moreover, my expertise in communicating with professionals from various disciplines including accounting, engineering, marketing, quality, and operations enables me to effectively collaborate with diverse teams.
Overview
21
21
years of professional experience
Work History
Account Manager
Materion Corporation
04.2024 - Current
- Increased customer satisfaction by building strong relationships and addressing needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Customer Service – Manager
MATERION CORPORATION
12.2021 - Current
- Implementation of New Onboarding Program
- Lead and managed team of eight to ensure customers received highest level of customer service
- Worked closely with Key Account managers to secure NBO’s
Inside Sales – Key Account Lead
MATERION CORPORATION
11.2013 - 12.2021
- Manage key account program
- Helped reduce organization’s order entry rate from 1.33% to .81% over one year
- Key “Net Promoter” Team member
- Assisted in increasing organization’s score from 32 to 58 over one year
- Develop and implement standardized processes and best practices throughout the organization
- Assist in the development of annual plan for key account segment including budgeting, marketing and relationship building
- Track key metrics throughout inside sales department
- Develop and implement strategic partnering and sales segmentation projects
Inside Sales Representative
MATERION CORPORATION
03.2008 - 11.2013
- Entered and tracked orders accurately and on-time
- Grow Value Add (profit) from existing customers by building relationships and trust
- Identified and acquired new business opportunities by prospecting with outbound calls and inbound leads
- Provided sales support to Regional Sales Manager, manufacturing, marketing and accounting departments through direct customer contacts and reporting
- Worked with a team to identify and resolve problems or concerns among customers
Relationship Manager
STAMPEDE PRESENTATION PRODUCTS
11.2007 - 02.2008
- Managed sales to the online market which included online stores, along with corporate, government and educational bids for product
- Responsible for contacting key accounts daily to increase regional sales, while researching areas for growth within the market
- Met with vendors weekly to gain a better understanding of new product lines and developments within the consumer electronic industry
Sales Manager
ARCTIC FISHERIES, LTD.
06.2004 - 10.2007
- Performed in-bound and out-bound sales calls on a business-to-business level with current customers while generating leads with future prospects
- Developed and implemented training to educate team members on product line, as well as lead brainstorming forums to increase sales
- Outside sales experience through working with customer base to sell to end-users
- Created advertising strategies for the company within the market and developed marketing plans for customers to sell products
- Met and exceeded sales quotas on a monthly basis (Average, $1 million/+)
- Contributed with company growth from $39 million to $50 million while increasing personal region growth by 25% in 18 months
Education
Bachelor of Arts - Marketing Communication And Public Relations
Canisius University
Buffalo, NY05-2004
Skills
- SAP – ERP
- Lean Six Sigma – White Belt
- Complaint Handling & Resolution
- MS Excel
- SalesForcecom
- Order Fulfillment
- Customer service
- Account management
- Customer relationships
- Strategic planning
Phone
cell, 716-277-5612
Timeline
Account Manager
Materion Corporation
04.2024 - Current
Customer Service – Manager
MATERION CORPORATION
12.2021 - Current
Inside Sales – Key Account Lead
MATERION CORPORATION
11.2013 - 12.2021
Inside Sales Representative
MATERION CORPORATION
03.2008 - 11.2013
Relationship Manager
STAMPEDE PRESENTATION PRODUCTS
11.2007 - 02.2008
Sales Manager
ARCTIC FISHERIES, LTD.
06.2004 - 10.2007
Bachelor of Arts - Marketing Communication And Public Relations
Canisius University
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