Hi, I’m
Paul Le
Beaumont,TX
Summary
Proven Sales Associate at Home Furniture Company, adept in relationship building and product knowledge, significantly enhanced customer satisfaction and loyalty. Leveraged expert sales techniques and exceptional people skills to consistently exceed sales targets, fostering a positive shopping experience and driving revenue growth. Skilled in utilizing CRM tools to deepen customer relationships and achieve notable sales achievements.
Overview
8
years of professional experience
Work History
Home Furniture Company
Sales Associate
01.2017 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
University of Louisiana At LafayetteLafayette, LA
N/A from Computer And Information Sciences
Skills
- Excellent People Skills
- Customer Service
- Verbal Communication
- Sales Training
- Adapt to Diverse Groups
- Product and Service Sales
- Guest Relations
- Sales Expertise
- Multitasking Strengths
- Time Management
- Product Promotion
- Social Perceptiveness
- Sales Trends
- Sales and Marketing
- Sales Forecasting
- Verbal and Written Communication
- Listening Skills
- Speaking Clearly
- Product Recommendations
- Suggestive Selling
- Sales Goal Attainment
- Teamwork and Collaboration
- Persuasive Selling
- Effective Selling Techniques
- Quotas and Goals
- Serve Customers
- Furniture Layout
- Answering Customer Questions
- Quote Generation
- Presentations and Demonstrations
Accomplishments
President’s Club Top 15 - 2019 (1st Place)
Top Tempurpedic Sales 2019 (1st Place)
President’s Club Top 15 - 2020 (1st Place)
Top Tempurpedic Sales 2020 (1st Place)
President’s Club Top 15 - 2021 (3rd Place)
Top Tempurpedic Sales 2021 (1st Place)
President’s Club Top 15 - 2022 (1st Place)
Top Tempurpedic Sales 2022 (1st Place)
President’s Club Top 15 - 2023 (1st Place)
Top Tempurpedic Sales 2023 (1st Place)
President’s Club Top 15 - 2024 ( 1st Place-current)
Top Tempurpedic Sales 2024 (1st Place-current)
Languages
Vietnamese
Native or Bilingual
Timeline
Sales Associate
Home Furniture Company
01.2017 - Current
University of Louisiana At Lafayette
N/A from Computer And Information Sciences
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