Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Paul Leask

Muskegon Heights,Michigan

Summary

Personable and dedicated customer service representative with extensive and proven experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Lyft Driver

Lyft, Inc
Charleston, SC
03.2021 - Current
  • Greeted customers and provided them with information about the rideshare service.
  • Ensured customer safety by driving defensively and adhering to traffic laws at all times.
  • Navigated routes using GPS systems for efficient delivery of passengers.
  • Responded to customer inquiries in a timely manner via phone or text message.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Maintained impeccable cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
  • Maintain professional composure and clear-headedness during dangerous and potentially life-threatening situations.

I.T Help Desk Technician II

Vaden Automotive
Savannah, GA
03.2020 - 02.2021
  • Assisted users with troubleshooting computer issues via remote desktop sessions.
  • Created user accounts and managed access privileges on networked systems.
  • Documented all help desk activities including customer inquiries, resolutions, system configurations.
  • Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
  • Set up virtual private networks for secure remote access.
  • Updated documentation related to IT procedures and policies.
  • Handled employee service issues by providing guidance or escalating for advanced support.
  • Maintained up-to-date case documentation for future reference.

CSR I

ELEAD1ONE
Valdosta, GA
06.2016 - 10.2019
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Developed strategies to improve quality of customer service delivery.
  • Adhered to company's established protocols for handling confidential data.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Consulted with customers regarding needs and addressed concerns.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Some College (No Degree) - Business Administration

University of Arizona Global Campus
Chandler

Skills

  • Relationship Building
  • Critical Thinking Skills
  • Customer Relationship Management
  • Complaint Handling
  • Effective Communication
  • Time management abilities
  • Knowledge of Microsoft Access, Excel, Word and Power Point
  • Computer Savvy

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Lyft Driver

Lyft, Inc
03.2021 - Current

I.T Help Desk Technician II

Vaden Automotive
03.2020 - 02.2021

CSR I

ELEAD1ONE
06.2016 - 10.2019

Some College (No Degree) - Business Administration

University of Arizona Global Campus

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Paul Leask