Paul Lemon

This is administrative support work in coordinating, monitoring, and facilitating administrative actions and processes for the City of Jacksonville Ombudsman Office. The work requires a knowledge of administrative techniques, methods, and procedures and requires specialized skills in researching, compiling, analyzing, and presenting data, which is usually gained through a combination of training and related experience. Responsibilities may include overseeing and monitoring the work of others. Contacts require skills in understanding and influencing people and are important in resolving work related problems or complaints. The work is standardized in that tasks are covered by substantially diversified procedures and specialized standards, requiring the use of judgment in search for solutions or new applications. The work is performed in an office environment though an employee may be required to deliver or pick up mail, documents, supplies/materials, or work in the call center answering phones. Operates personal computers, copiers, and other standard office equipment. The physical demands consist mainly of moving from one work location to another, sitting, or standing at a work station for extended periods of time, using standard office equipment on an ongoing basis, and, dependent upon assigned work location, may be required to lift objects weighing up to 15 pounds. The work is performed under limited supervision where the work assignments are subject to established procedures, practices, precedents, methods, techniques, standards, and, or well-defined policies, and the worker plans and organizes the work, determines their own priorities, and the work is reviewed, usually after the fact, in terms of quality, volume, timeliness, and for adherence to established methods, standards, and policies.

Daily responsibilities include:

• Researches, compiles data, prepares reports and correspondence.
• Prepares budgets, monitors expenditures, and purchases materials.
• Coordinates, monitors administrative matters such as tracking of legislation, processing of applications or case records, hiring of personnel, responding to complaints, or resolving work related problems.
• Recommends, coordinates, and implements administrative practices and procedures to facilitate work processes and accomplish unit activities.
• Interprets laws, rules, regulations, policies, for the purpose of answering inquiries, resolving complaints, or to resolve work related problems.
• Prepares correspondence relating to administrative activities for the purpose of presenting information or resolving complaints or work-related problems.
• Maintains administrative records and files.
• May oversee and monitor the work of others.
• Attends meetings to provide or clarify information, facilitate processes, resolve problems, or to represent superiors in important administrative matters.
• Operates standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software, copiers, and related equipment.
• Demonstrates proficiency in the City of Jacksonville’s competencies.
• Performs related work as required.

Knowledge, Skills and Abilities

• Knowledge of administrative practices, methods, and procedures relating to administrative support areas.
• Knowledge of the laws, ordinances, regulations, and departmental/divisional policies and procedures associated with assigned work.
• Knowledge of research and statistical methods and techniques.
• Ability to oversee and monitor the work of others.
• Ability to coordinate and monitor administrative activities.
• Ability to research and compile data, prepare written reports and correspondence.
• Ability to interpret laws, rules, and regulations.
• Ability to make and verify mathematical calculations.
• Ability to communicate effectively both orally and in writing.
• Ability to establish and maintain working relationships with other employees and the general public.
• Ability to operate standard office equipment such as personal computers using word processing, spreadsheet, database and other related software, copiers, and related equipment.
• Dependent upon assignment, ability to travel between various locations.

• Administration Officer/Supervisor, Travel Coordinator, and Supply Liaison to an organization of 126 personnel
• Supervise ten highly motivated individuals who oversee a throughput of 14,000 students annually
• Provide Admin Subject Matter Expert support for the organization personally creating, handling and reviewing over 1,200 incoming and outgoing correspondence documents annually and when appropriate, direct the plan of action corresponding to the sensitivity of the matter
• Evaluate work performance of employees and provide counsel or instruction on work and administrative matters
• Set and adjust long term priorities, assign work to subordinates based on capabilities and level of knowledge
• Determine and assign work to employees pertaining to the accomplishment of task to support the mission of the organization
• Participate in special studies and reviews of new programs
• Provide Customer Relations and Communications with Command Personnel and other entities
• Maintain, Inventory, and Purchase supply items for a Command with a Supply budget in excess of $100k
• Defense Travel System Level 25/Approving Official
• Responsible for the Review, Validation, Certification, and Approval of all Command Travel Authorizations and Vouchers
• Complete on an annual basis training on federal rules and regulations encompassing work ethics, anti-harassment, whistleblowing, and cyber awareness training
• Provide guidance and advice involving complex administrative and personnel matters, policies and regulations to Commanding Officer, Surface Combat Systems Training Command Detachment Southeast, Director of Training, Staff and Department Managers
• Analyze sensitive problem situations and consider immediate action and alternative solutions
• Provide budget and financial strategy and monitor incoming and outgoing expenses to keep within the government regulated allotted allowance
• Command Scheduler
• Maintained the Command Schedule as well as the Personal Schedule for an Executive VIP
• Volunteered as the Command Deployability Coordinator
• Direct liaison between injured service members and Navy Personnel Command.

• Completed a 22 year career in the United States Navy as a Yeoman
• Duties of this job required I have some of the below attributes: Subject Matter Expert in Microsoft Excel, Word, PowerPoint, Access, Outlook, Teams, as well as, PDF products and numerous other Computer Programs
• Yeoman require I have great interpersonal/customer service skills and be a problem solver
• From 2011 until my Naval Retirement, I functioned as a skilled Administrative Manager and Supervisor requiring little to no supervision directly supervising subordinate work products and schedules
• As a Non-Commissioned Officer, I evaluated junior personnel on a daily and yearly basis and graded their performance against other individuals equal to their pay-grade.

• Administration Office Manager/Supervisor, Travel Coordinator, and Supply Liaison to an organization of 56 personnel
• Directly supervised 7 highly motivated Administrative Professionals who oversee the Administration, training and inspection of 7 subordinate commands and over 1,000 personnel
• As the Immediate Superior Command Supervisor for all East Coast Virginia Explosive Ordnance Disposal Commands, all correspondence, directives, personal awards, and evaluations came through my office
• As the Defense Travel System Level 25/Approving Official expert, was responsible for the Review, Validation, Certification, and Approval of all Command Travel Authorizations and Vouchers with a budget exceeding $1 million dollars a year
• Provide Admin Subject Matter Expert support for the organization personally creating, handling and reviewing over 2,000 incoming and outgoing correspondence documents annually and when appropriate, direct the plan of action corresponding to the sensitivity of the matter
• Provide guidance and advice involving complex administrative and personnel matters, policies and regulations to Commander, Explosive Ordnance Disposal Group TWO, Staff, and 7 subordinate Command Administration Offices
• Analyze sensitive problem situations and consider immediate action and alternative solutions
• As the Command Supply Liaison, maintained, ordered, and inventoried a Supply budget of over $1 million dollars a quarter
• Command Scheduler
• Maintained the Command Schedule as well as the Personal Schedule for 3 Executive Personnel
• Command Drug and Alcohol Prevention Advisor
• Volunteered as the direct liaison for Personnel with Alcohol and Drug problems and Navy Medical.