Paul Lerum

- Handled high-volume, fast paced customer service with focus on the customer and making the experience personal.

- Serving hundreds of customers per shift.

- Maintained a professional look, and a positive demeanor during any high-stressed or fast-paced moment

-Handled customers concerns with empathy and efficiency, reinforcing Dutch Bros commitment to exceptional service.

- Always aiming to turn negative situations into positive, goes for customers and coworkers.

- Built authentic connections with my customers through personalized orders, names and all the conversations.

- Created a fun, energetic environment for me and my coworkers.

- Followed strict rules around health and hygiene keeping me and my work area as clean as possible.

- Used and cleaned many types of machines.

- Memorized and mastered hundreds of coffee recipes and orders.

- Unloaded stock for the shop.

- Used POS systems and ran the lines of ten plus cars.

- Kept the drive through moving with a overly constant stream of traffic.

- Worked front counter, dining room, window serving, bagging orders, and drink and desert stations.

- Took care and served big party's that dined in, and cleaned up after them as well.

- Checked in on tables and offered to grab them anything else.

- Cleaned entire areas of the building, including bathrooms and toilets.

- Worked with hundreds of coworkers learning to build better teamwork.

- Prioritized the customer always.

- Prepared a variety of pizzas and menu items, weighing all the toppings accurately.

- Communicated with front of house to make sure the order is accurate.

- Managed multiple tasks at once while staying calm.

- Used a pizza cutter to slice pizzas to their size and customers asks.

- Handled hot oil and ovens preparing food items.

- Cleaned entire areas of building, including ovens, deep oil fryers, bathrooms and prep stations.

- Coached new workers on store rules and pizza making.

- Take customers orders over the phone and over the counter.

- Always stayed late to ensure all duties were finished with.

- Greeted and seated guests.

-Cleaned tables, whole sections of restaurant and bathrooms.

- Bagged orders from the kitchen.

- Was their dishwasher for a couple months because the previous one quit.

- Assisted servers during rushes.

-Answered phone calls, taking orders, giving information and documenting reservations.

- Dealt with unhappy people daily but stayed professional.