Hi, I’m
Paul Letellier
Nashua,NH
Summary
Dynamic Operations Coordinator at UPS with a proven track record in logistics coordination and process implementation. Enhanced productivity by streamlining workflows and optimizing resource allocation. Skilled in training management and conflict mediation, fostering a collaborative team environment that consistently meets operational goals. Committed to achieving excellence in performance and compliance.
Overview
36
years of professional experience
Work History
United Parcel Service, UPS
Operations Coordinator
09.1989 - Current
Job overview
- Supported daily operations by coordinating schedules and logistics for team activities.
- Assisted in maintaining accurate records and documentation for operational procedures.
- Collaborated with team members to streamline workflow and improve efficiency.
- Provided administrative support by organizing meetings and managing communication channels.
- Learned to utilize project management software for tracking tasks and deadlines.
- Engaged in training sessions to enhance understanding of operational best practices.
- Developed skills in data entry and report generation to aid decision-making processes.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Provided direction and guidance to internal teams in order to achieve targets.
- Oversaw day-to-day operations of large teams across several sites.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
UPS / Pratt & Whitney
Logistics Coordinator
07.2018 - 11.2019
Job overview
- Coordinated logistics operations to ensure timely delivery of shipments.
- Managed inventory levels using advanced tracking systems for accuracy.
- Collaborated with cross-functional teams to streamline supply chain processes.
- Analyzed shipping data to identify cost-saving opportunities and improve efficiency.
- Trained new staff on logistics protocols and operational best practices.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Managed cross-functional teams for efficient project execution and timely completion.
- Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
- Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
- Conducted regular inventory audits to maintain accuracy and accountability in stock management.
- Ensured compliance with international shipping regulations, preventing legal issues and fines.
- Improved warehouse efficiency by redesigning layout for smoother flow of goods.
- Balanced budget constraints with logistics requirements to optimize resource allocation.
- Facilitated cross-department collaboration to address and resolve logistical hurdles efficiently.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Built and established relationships with staff and vendors.
- Prepared and presented reports to management on logistics performance.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Monitored performance of logistics operations to identify areas for improvement.
BMH Construction and Excavation LLC.
Site Crew Leader
05.2016 - 07.2018
Job overview
- Supervised daily operations, ensuring compliance with safety protocols and efficient workflow management.
- Trained new crew members on equipment usage and construction site safety practices.
- Coordinated project tasks, optimizing resource allocation and minimizing delays.
- Conducted regular inspections of tools and machinery to maintain operational readiness.
- Implemented process improvements that enhanced team productivity and project outcomes.
- Mentored junior crew members, fostering skill development and teamwork cohesion.
- Collaborated with project managers to align crew activities with overall project goals.
- Resolved on-site issues promptly, maintaining progress and upholding quality standards.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Implemented quality control measures to ensure consistent results across all completed tasks and projects.
- Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
- Established and enforced policies and procedures to maintain high standards of work.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback to crew members.
- Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
- Boosted crew morale and productivity through effective leadership and regular feedback sessions.
- Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
- Reduced downtime by proactively identifying and addressing maintenance needs for equipment.
- Prioritized and delegated tasks effectively, ensuring critical project milestones were met on time.
- Coordinated daily tasks for crew, optimizing manpower and resources to meet project deadlines.
- Cleaned and maintained tools, equipment and worksites.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols while operating machinery and equipment.
- Managed safe and efficient use of tools and equipment on construction sites.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Operated forklifts and boom lifts to complete various tasks.
- Helped with erecting scaffolding and ladders.
- Worked on sites, installing roofs and other exterior components.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Installed drywall, siding and other structural components.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Mixed and poured concrete for variety of projects.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Helped with door and window installations.
The Solutionhouse LLC.
Property Manager/ Activities Director
12.2016 - 04.2018
Job overview
- Managed tenant relations, addressing concerns and ensuring satisfaction with property services.
- Coordinated maintenance requests, streamlining communication between tenants and service providers.
- Conducted property inspections, identifying areas for improvement and ensuring compliance.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants / clients to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant / client behavior and implemented corrective action to maintain order in assigned properties.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Designed and implemented engaging activities to promote community participation and social interaction.
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Engaged residents through events, small groups, and personal attention.
- Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
- Contributed to a positive living environment by fostering a sense of camaraderie among residents through group activities and social gatherings.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Promoted physical wellness by incorporating exercise classes into the daily schedule of activities available to residents.
- Developed meaningful relationships with residents, gaining insight into their personal histories and preferences in order to better serve their needs.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Collaborated with interdisciplinary teams to develop personalized care plans that incorporated meaningful leisure activities for each resident.
- Organized seasonal celebrations that fostered a festive atmosphere within the facility while respecting cultural diversity.
- Coordinated volunteer programs that allowed community members to engage with facility residents in various capacities, enriching both parties' lives in the process.
- Facilitated support groups addressing specific concerns such as grief or chronic illness management, offering valuable resources for coping strategies.
- Streamlined communication among team members through regular meetings and clear delegation of responsibilities.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Costco
Merchandiser / Sales
10.2014 - 04.2016
Job overview
- Monitored inventory levels to ensure optimal stock availability and minimize out-of-stock situations.
- Executed product placement strategies to enhance visual merchandising and drive customer engagement.
- Assisted in conducting regular price audits to maintain pricing accuracy across all merchandise.
- Collaborated with team members to streamline restocking processes and improve workflow efficiency.
- Maintained cleanliness and organization of the sales floor, adhering to company safety standards.
- Developed promotional displays to increase visibility of seasonal products, enhancing overall customer experience.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.
- Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Proposed new ideas and concepts to enhance merchandise displays.
- Monitored store traffic and customer engagement to determine display effectiveness.
Education
Ashford University (online)Clinton, IA
No Degree from Business Administration
University Overview
- Majoring in Business Administration and a focus on human behavior.
- Also completed courses at Phoenix Universisty (psychology)
- MCC - Spanish, math, and English.
- Degree not completed, howeve- obtained certifications in business leadership, people skills, Business processes and training workshops during my 30 year career at UPS.
Skills
- Scheduling management
- Process implementation
- Training management
- Logistics coordination
- Payroll administration
- Conflict mediation
- Risk management
- Cost reduction strategies
- Quality assurance and control
- Operations management
- Scheduling coordination
- Compliance management
- Staff supervision
- Performance monitoring
- Warehouse operations
- Team Training
- Task delegation
- Employee development
- Production
- Operational planning
- Incident reporting
- Workflow optimization
- Root-cause analysis
- Productivity management
- Teamwork and collaboration
- Performance improvements
- Relationship building
- Employee motivation
- Decision-making
- Goal setting
- Strategic planning
- Records organization and management
- Process improvements
- Employee scheduling
- Effective leader
- Business leadership
- Employee relations
Accomplishments
#2 Ranked Hub Operation in the country (3Yrs) attained goals for all critical elements- safety, quality and production.
2022
2023
2024
Timeline
Logistics Coordinator
UPS / Pratt & Whitney
07.2018 - 11.2019
Property Manager/ Activities Director
The Solutionhouse LLC.
12.2016 - 04.2018
Site Crew Leader
BMH Construction and Excavation LLC.
05.2016 - 07.2018
Merchandiser / Sales
Costco
10.2014 - 04.2016
Operations Coordinator
United Parcel Service, UPS
09.1989 - Current
Ashford University (online)
No Degree from Business Administration