Paul Lewis
Palmdale,CA
Summary
Accomplished Senior Computer Systems Analyst and Palmdale IT Lead at Lockheed Martin EO, specializing in the management of cross-regional IT teams and the improvement of network infrastructures. Recognized for exceptional troubleshooting abilities and effective training methodologies, contributing to increased team efficiency and enhanced problem-solving skills. Successfully supports over 6,000 users with top-notch service delivery while driving significant technological upgrades. Aiming to leverage extensive experience to further optimize IT solutions and enhance overall operational performance.
Overview
25
25
years of professional experience
Work History
Computer Systems Analyst Sr. Palmdale IT Lead
Lockheed Martin EO
Palmdale, CA
10.2023 - Current
- Senior IT Lead for the West Region, Manage and Training of Team members at the Palmdale Site and across the West Region with the current ongoing changes within the Organization
- Manage and Training Technicians in HW/SW Breakfix standards and practices for troubleshooting and repair needs
- Manage my Network Team on Maintaining, Refreshing, New Implementation of Network Needs
- To Include Cabling, Lighting Jacks, Switch Implementation, New Infrastructure needs, and Refreshes of Aging Switches as ell as WAP’s refresh efforts to bring the Current Configuration to Company standards
- Manage my AV Team to ensure all needed items and assistance is available to complete tasks and refreshes of Equipment in the Conference Rooms
- Manage my Printer Team assigning Techs to assist with refreshing of the Printers as well as break fix technicians to allow assets to be fixed in a timely manner to prevent Work Stoppage
- Manage the Integration of Windows 10, and 11, Linux / UNIX, and UDN (Unclassified Development Network) operating systems conforming to company policy
- Manage all IT functional areas HW, SW, Break Fix, Imaging, Deployments, and all other functional areas ensuring completion in a timely manner
- Manage and Training West Region Techs in Troubleshooting hardware, Application and Software problems in a network environment supporting over 6000 Users
- Manage and training West Region Team members to obtain a streamline procedure for all taskings Ensuring that all sites are following the same procedures when completing work
- Manage and facilitating of all computer and Network needs standing up a new site
- Completing Documentation of all Security, Computing, Network, and A/V Needs to ensure location is ready to occupy and conform to Company Standards before stand up
Associate Network Engineer
Ryan Engineering
Palmdale, CA
05.2022 - 09.2023
- In the Role of Acting Computer Systems Analyst STF
- Manage Network Team to activate and configure Network ports to ensure access to the networks
- Maintain Network Closets to keep them clear of any foreign material and maintain cleanliness and organization of closets to prevent any loss of service
- Manage Team with Directives to install and make all connections for new Switching Devices such as network Switches and Wireless Access Points
- Ensure Asset Management of all network Equipment to include Inventory management and ensuring all devices are correctly labeled and showing in the correct locations
- Manage and Training of Toning out Network connections tracing lines to ensure connectivity and troubleshooting all network deficiencies
- Manage Setup of Network Closets and Port Activations for new Office Setups and Reconfigurations
- Support New network configurations and support the design of the needs of the corporation for new needs
- Manage walks with different programs to provide new network connections and designs for prospective future network needs
- Manage and direct Desktop Support of all Hardware and Software needs for the Palmdale Site
- Manage Refresh efforts of Computer, Network, and Site Camera and AV needs across Palmdale Site Locations (Palmdale, Helendale, Rye Canyon, and Rosamond Sites)
- Manage and facilitation of all computer and Network needs standing up a new site
- Completing Documentation of all Security, Computing, Network, and A/V Needs to ensure location is ready to occupy and conform to Company Standards
Senior Desktop Engineer
Acara Solutions
Palmdale, CA
02.2019 - 05.2022
- Computer Software Troubleshooting Break fix solutions for Windows OS All versions as well as Applications on all platforms
- Deploy and setup Workstation, Desktop, and Laptop configurations in a secured environment
- Computer Hardware Troubleshooting Break fix solutions for issues on multiple platforms to include SFF, Laptop, Mid-Level Desktop, Tower, Single Processor, and Dual Processor Desks
- Proficient in Warehouse Management to include Inventory management, asset assignment, asset configuration in the Asset Management system
- Inputting of new assets in assigned locations under different programs and management of said Items
- Proper tracking of assets in Ticketing system to allow or proper assignment of correct equipment
- Configuration and setup up the assets in the Asset Management tools to complete network communication for imaging processes
- Inventory and maintain warehouse assets to ensure proper workability for deployments, additional assets, and new equipment setups
- Configuration and setup up the assets in the Asset Management tools to complete network communication for imaging
Site Services Lead Technician
XEROX Business Services / ATOS
Irvine, CA
01.2015 - 03.2018
- Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment
- Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals
- Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels
- Asset Security Officer for Site Equipment to Maintain up to date computers and dispose of all assets which are no longer under warrantee as well as purchase procurements for all incoming and existing assets which systems are outdated
- Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network
- Manage and coordinate support for Core Switches, Application Servers, Share Servers, Data Backup Tapes, and support Wireless Access Points for 10 Buildings
Senior Service Desk Technician
VACO Technology Services
Torrance, CA
07.2011 - 01.2015
- Troubleshoot and repair PC and application issues for 6000+ users worldwide
- Remotely troubleshoot and resolve network connectivity issues to sources such as Citrix and Remote Desktop Client sessions to allow network access while working remotely
- Setup and ensure printers are on the network and functioning properly
- Remove and reinstall application updates and test functionality with the network resources to verify that the new applications will work properly on the network
- As a Senior Service Desk Technician I assist other desk side and service desk agents with resolution solutions to ensure the users are able to accomplish their work in a timely manner
- Administrate user accounts in Active Directory to assist with our Account Administers duties
Munitions and Ordnance NCO
United States Army
04.2000 - 07.2007
- Earned Army Achievement Medal’s and Letters of Commendation for outstanding performance of duties
- Responsible for duties involving daily inspections and maintenance of Army ordnance
- Inspection and troubleshooting of munitions in accordance with technical manuals
- Obtained various qualifications to become a more valuable asset to the Army
- Trained subordinates in their duties as a soldier
Education
Associate of Science Degree - Information Systems Technology - Computer Network Systems
ITT Technical Institute
Torrance, CA01.2011
Skills
- Training
- Troubleshooting
- Problem solving
- Customer service
- Communication
- Time management
- Multitasking
- Team Building
- Delegating
References
Available Upon Request
Security Clearance
- Secret Clearance, 01/01/19
- Interim TOP Secret Clearance
Affiliations
- Received outstanding veteran assistance award from the Mayor of Palmdale. For Fundraising and coordinating with Veteran support groups.
Timeline
Computer Systems Analyst Sr. Palmdale IT Lead
Lockheed Martin EO
10.2023 - Current
Associate Network Engineer
Ryan Engineering
05.2022 - 09.2023
Senior Desktop Engineer
Acara Solutions
02.2019 - 05.2022
Site Services Lead Technician
XEROX Business Services / ATOS
01.2015 - 03.2018
Senior Service Desk Technician
VACO Technology Services
07.2011 - 01.2015
Munitions and Ordnance NCO
United States Army
04.2000 - 07.2007
Associate of Science Degree - Information Systems Technology - Computer Network Systems
ITT Technical Institute
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