Paul Liuzzo
Cliffwood,NJ
Summary
Highly skilled Azure and Microsoft IT professional with extensive experience in IT support, troubleshooting, and network administration across multiple sites. Demonstrated expertise in managing cloud services such as Azure, Intune, Google Workspace, and Microsoft 365, as well as hardware/software maintenance and cybersecurity. Proficient in helpdesk operations, automation scripting, and project management, with a strong emphasis on enhancing processes and efficiency. Proven track record of mentoring junior technicians, collaborating with cross-functional teams, and optimizing IT workflows. Exceptional problem-solving abilities, effective communication skills, and a strong commitment to providing outstanding customer service, ensuring seamless technological support in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Application Support Specialist III
Baldwin Risk Group
01.2024 - Current
- Serve as a subject matter expert, managing and resolving critical IT support issues
- Mentor junior technicians, fostering skill development and technical expertise
- Optimize IT support processes and workflows to enhance service desk efficiency
- Maintain comprehensive knowledge base resources for IT team members
- Act as a liaison between IT support teams and senior management
- Identify trends in support requests, implementing proactive solutions
- Installed, configured and provided ongoing configuration management for 10 custom applications.
- Provided updated patches for operating systems and system configuration to improve efficiency
Information Technology Specialist 2
Baldwin Risk Group
01.2021 - 01.2024
- Provided end-user support for cloud services, including Azure, Intune, and Google Suite
- Assisted users with software and hardware issues, performing repairs and installations
- Deployed and maintained endpoint security, Windows systems, and Microsoft 365 applications
- Developed automation scripts to streamline system deployments
- Supported SharePoint, Google Workspace, and distributed network devices
Desktop Administrator (Contract)
Weeks Marine
01.2020 - 01.2021
- Provided IT support across multiple locations, including desktops, servers, and network devices
- Conducted monthly on-site visits to troubleshoot and maintain IT infrastructure
- Partnered with remote teams to implement IT solutions and system upgrades
- Assisted over 2000 clients daily by gaining remote access to computers and troubleshooting applications.
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for 2000 clients.
Executive Support Technician | ICDS Analyst 2
Asurion
01.2016 - 01.2020
- Provided executive-level IT support, troubleshooting network connectivity and cloud services
- Led IT support for large-scale corporate events, including high-profile sales conferences
- Collaborated on Office 365 and VPN service rollout projects, ensuring smooth transitions
- Recognized by the CEO for implementing a successful video conference setup
Advanced Repair Agent (Part-Time)
Best Buy
01.2013 - 01.2016
- Diagnosed and repaired customer devices, providing top-tier technical support
- Advised customers on best practices for protecting technology investments
- Maintained a strong knowledge base of emerging IT trends and hardware advancements
- Assembled, maintained, and repaired system hardware.
- Performed regular upgrades to update systems and improve operability.
- Arranged maintenance sessions to discover and mend inefficiencies.
- Completed all repair and maintenance activities promptly and to high quality standards.
Computer Technician
Hillsborough School District
01.2012 - 01.2015
- Provided first-level IT support for students and teachers, ensuring smooth technology operations
- Managed Active Directory, printer deployments, and network troubleshooting
- Maintained and updated the district’s asset inventory database
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for staff.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Education
Diploma - MCSE
New Horizon
Iselin, NJ01-2025
Skills
- IT Support & Troubleshooting
- Cloud Services Management (Azure, Intune, Google Workspace, Microsoft 365, SharePoint, Teams, Endpoint Security)
- Network Administration & Firewall Configuration
- Hardware & Software Maintenance
- Helpdesk & Ticketing Systems
- Automation & Scripting
- Asset & Inventory Management
- Video Conference & A/V Support
- Problem-Solving
- Communication
- Mentorship & Leadership
- Collaboration
- Project Management
- Process Improvement
- Time Management
- Cybersecurity & Endpoint Protection
Certification
Microsoft Certified: Azure Fundamentals
MCSE
Timeline
Application Support Specialist III
Baldwin Risk Group
01.2024 - Current
Information Technology Specialist 2
Baldwin Risk Group
01.2021 - 01.2024
Desktop Administrator (Contract)
Weeks Marine
01.2020 - 01.2021
Executive Support Technician | ICDS Analyst 2
Asurion
01.2016 - 01.2020
Advanced Repair Agent (Part-Time)
Best Buy
01.2013 - 01.2016
Computer Technician
Hillsborough School District
01.2012 - 01.2015
Diploma - MCSE
New Horizon
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