Paul Lockett
Mesa,AZ
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
Work History
Bus Driver
Transdev
Phoenix, AZ
01.2023 - 07.2024
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Greeted customers in a friendly manner when boarding the bus.
Delivery Driver
Updike Distribution Logistics LLC
Phoenix, AZ
01.2022 - 01.2023
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Data Analyst
Epiq Systems
Phoenix, AZ
01.2021 - 01.2022
- Provided data-driven solutions to support decision making.
- Maintained documentation of all the processes related to Data Analysis.
- Worked with internal teams to understand business needs and changing strategies.
Education
High School Diploma -
Southwest Leadership Academy
Phoenix, AZ05-2017
Skills
- Commercial driving
- Passenger Safety
- Passenger Assistance
- DOT standards
- Defensive Driving
- Class B license
- Communication Skills
- Customer Service
- Inspect vehicles
- Self Motivation
- Analytical Skills
- Organizational Skills
- Update logs
Timeline
Bus Driver
Transdev
01.2023 - 07.2024
Delivery Driver
Updike Distribution Logistics LLC
01.2022 - 01.2023
Data Analyst
Epiq Systems
01.2021 - 01.2022
High School Diploma -
Southwest Leadership Academy
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