PAUL LOPEZ
San Antonio
Summary
Highly skilled Technical Analyst with a strong background in enterprise VPN management, global asset compliance, and network infrastructure support. Experienced in configuring routers and switches, assigning regional IPs, deploying firmware, and resolving connectivity issues for users across North America, EMEA, and APAC. Hands-on experience from U.S. Army service setting up field networks, running and terminating Ethernet cabling, configuring VoIP systems, and delivering secure intranet access in high-pressure environments. Known for precise technical execution, analytical problem-solving, and clear communication with end users, leadership, and global technical teams. Holds a Bachelor’s degree in Cybersecurity and is CompTIA Security+ and Network+ certified, bringing a strong foundation in secure networking, asset lifecycle management, and IT operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Analyst
THE BRIXTON GROUP
10.2024 - Current
- Manage and track 1,000+ global VPN devices across North America, EMEA, and APAC to ensure compliance, accurate inventory, and successful deployment.
- Review and assign regional IP addresses and SIDs to VPN devices based on use case (Printer VPN, VDI Thin Client, VoIP phone, CCTV cameras), ensuring correct routing and configuration.
- Coordinate with end users, managers, and global teams to bring offline devices online, apply firmware updates, and resolve non-compliant or aging hardware.
- Utilize advanced Excel workflows to analyze device status, regional costs, NR_SID vs SPARE state, lost device fees, and compliance metrics.
- Troubleshoot connectivity issues by working with AT&T and internal network teams, including cases involving ISP blocks, network restrictions, and firmware deployment failures.
- Partner with international logistics teams (Iron Mountain, regional stockrooms, Equipment Recovery) to recover, ship, replace, or decommission VPN hardware.
- Draft clear, professional communication for end users and executives, providing instructions for connectivity checks, firmware upgrades, device returns, and next-step actions.
- Reduce lost-device fees and improve compliance by identifying at-risk assets, following up with users, and coordinating return workflows.
- Maintain accurate regional spreadsheets and dashboards to track global device lifecycle, assignments, compliance, and return performance.
- Analyzed system performance to identify areas for improvement and optimize operational efficiency.
- Trained new hires on company-specific tools, systems, and best practices to ensure smooth integration into the team.
Senior VTC Administrator
Digital Consultants LLC
03.2024 - 10.2024
- Installed and configured Cisco Webex Codec Plus TTC7-25 and Codec Pro TTC6-13 systems in five conference rooms, ensuring optimal performance and reliability.
- Integrated peripheral devices, including microphones, speakers, webcams, and projectors, enhance video conferencing setups' functionality.
- Conducted thorough Security Technical Implementation Guide (STIG) compliance checks and updates on all VTC devices to maintain security posture and adhere to regulatory requirements.
HelpDesk Analyst
Digital Consultants LLC
09.2023 - 10.2024
- Responded to customer inquiries and concerns via phone, email, and in person.
- Provided technical support and troubleshooting for hardware, software, and network-related issues to end users.
- Documented all customer interactions and solutions in the helpdesk ticketing system.
IT Helpdesk
Apex Systems LLC
09.2022 - 01.2023
- Provided prompt support via phone and live chat, guiding users through basic troubleshooting for timely issue resolution and excellent service.
- Promptly escalated calls during critical outages and high-level intervention needs, minimizing service disruptions for clients and ensuring timely resolutions.
- Diligently documented all interactions, ensuring accurate record-keeping and contributing to knowledge base enhancement for future reference and improvement.
Information Technology Specialist
U.S. Army
02.2016 - 09.2022
- Configured and troubleshooted VLANs and inter-VLAN routing.
- Configured, monitored, and troubleshooted ACLs for IPv4 and IPv6.
- Configure and troubleshoot NAT operations. Configured Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS) for both IPv4 and IPv6.
- Set up and configured field routers, switches, and network equipment to provide secure communications in tactical environments.
- Ran and terminated Ethernet cabling (CAT5/CAT6), including crimping and attaching RJ45 connectors, and ensured proper cable routing to end-user devices.
- Provided VoIP phone services, intranet access, and network connectivity to soldiers and command staff during field operations.
Education
Bachelor of Applied Science - Cyber Security
Hallmark University
San Antonio, TX02.2025
Skills
- VPN Device Management and configuration (AT&T U110/U115)
- Ethernet Cabling (CAT5/CAT6), RJ45 Termination
- LAN/WAN Basics, Network Troubleshooting
- VoIP Setup & Support
- Excel (VLOOKUP, PivotTables), Alteryx
- ServiceNow, Asset Management
- Firmware Deployment & Compliance Tracking
- Active Directory
- Re-imaging
- Printers
- Video Teleconference (VTC)
- Configure VLANS
- Configure ACLS
- Cisco 1941 Router Configuration
- Cisco Catalyst 2960 Switch Configuration
- Customer service experience
Accomplishments
- U.S. Army / Certificate of Promotion to Sergeant December 2020
- U.S Army / Commendation Medal with “C” Device. April 2020
- U.S. Army / The Army Commendation Medal August 2019
- U.S. Army / The Good Conduct Medal February 2019
Certification
- CompTIA Security +
- CompTIA Network +
- CCNA Routing and Switching: Routing and Switching Essentials August 2016
- Cisco Network Academy
Timeline
Technical Analyst
THE BRIXTON GROUP
10.2024 - Current
Senior VTC Administrator
Digital Consultants LLC
03.2024 - 10.2024
HelpDesk Analyst
Digital Consultants LLC
09.2023 - 10.2024
IT Helpdesk
Apex Systems LLC
09.2022 - 01.2023
Information Technology Specialist
U.S. Army
02.2016 - 09.2022
Bachelor of Applied Science - Cyber Security
Hallmark University