Summary
Overview
Work History
Education
Skills
Timeline
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Paul Lovato

Santa Ana

Summary

Dedicated custodian with a proven track record at Pueblo of Santa Ana, excelling in cleaning and sanitizing while delivering exceptional customer service. Recognized for attention to detail and effective communication, I enhanced facility cleanliness and safety, ensuring a welcoming environment for all visitors. Skilled in sanitation techniques and waste disposal.

Overview

5
5
years of professional experience

Work History

Custodian

Pueblo of Santa Ana
08.2024 - Current
  • Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
  • Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
  • Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
  • Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
  • Maintained a welcoming environment for visitors through meticulous upkeep of common areas, restrooms, and exterior spaces.
  • Assisted in maintaining landscaping features surrounding the facility by trimming bushes, raking leaves or removing snow during winter months.
  • Streamlined inventory management with accurate tracking of cleaning supplies and equipment usage.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Checked in and stocked inventory throughout facility.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Kept building spaces premises clean inside and outside.
  • Moved furniture for cleaning and set up for special events.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Streamlined communication with management regarding maintenance needs, leading to quicker resolution times.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.

Valet

Sandia Resort & Casino
03.2022 - 08.2024
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Answered guest's questions about property amenities and services.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Provided punctual, polite valet services to uphold professional standards.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
  • Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
  • Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
  • Resolved customer complaints through calm, constructive communication.
  • Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
  • Issued and collected claim tickets and processed valet parking fees.
  • Helped guests unload and load luggage.
  • Upheld cleanliness standards in the valet area by removing trash, sweeping debris, and organizing equipment daily.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Entered guest vehicle information and location in computerized valet parking system.
  • Conducted regular inspections of the valet lot, ensuring proper organization and safety measures were upheld.
  • Maintained detailed records of all vehicles parked and retrieved, ensuring accuracy and accountability.
  • Streamlined check-in process for vehicles, making it quicker and more efficient for guests.
  • Managed vehicle keys and parking spots, reducing wait times for guests.
  • Delivered above and beyond service to VIP guests at property.

Care Team Member

Santa Ana Star Casino Hotel
07.2020 - 03.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

GED -

Central New Mexico Community College
Albuquerque, NM

Skills

  • Cleaning and sanitizing
  • Work independently
  • Responsible and dependable
  • Customer service
  • Attention to detail
  • Team collaboration
  • Sanitation techniques
  • Skilled housekeeper
  • Waste disposal

Timeline

Custodian

Pueblo of Santa Ana
08.2024 - Current

Valet

Sandia Resort & Casino
03.2022 - 08.2024

Care Team Member

Santa Ana Star Casino Hotel
07.2020 - 03.2022

GED -

Central New Mexico Community College

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