PAUL LOYD
1205 Sycamore Street, Germantown,IL
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Operational Support Technician
Federal Bureau of Investigation, FBI
2023.06 - Current
- Streamlined workflow processes for improved operational performance through timely troubleshooting and resolution of technical issues.
- Collaborate information gathered from databases to complete special agent requests using effective verbal and written communication.
- Compile reports for internal contacts using various methods and databases to process drivers license, criminal history, and employment checks.
- Documented correspondence with associated details and assigned follow-up work to staff members.
- Researched database failures and collaborated with operations team to resolve problems.
- Collected, arranged, and input information into database system.
- Maintained Virtual Command Center (VCC) database systems to track and analyze operational data per shift.
- Gathered information inputting buy/walk, agent location, and arrest warrant into operational plans digital VCC database.
- Provide administrative, investigative, and technical support to various staff members of the field office. The tasks performed are designed to accomplish organizational goals.
- Manipulates a variety of specialized automated information systems to perform duties associated with instantaneous retrieval of information from FBI, state, and local law enforcement databases.
- Analyze, collect, and determine the classification of information received.
- Prepare administrative reports responsive to needs of management and investigative personnel. Ensure reports adequately relay importance of information developed to supplement research findings.
- Transcribe information from Threat Intake Processing System (TIPS) and Zerofox notifications into specific formats.
- Resolve discrepancies and revise previously entered information to ensure consistency, accuracy, and conformance with policy.
- Create, maintain, and dispose of records and files in accordance with FBI headquarters records management procedures.
- Missouri Uniform Law Enforcement System (MULES) sends gun checks from National Instant Criminal Background Check System (NICS) to verify and check National Crime Information Center (NCIC) for active warrants spreadsheet.
- Process hit confirmations and threat to life (TTL) under rigid timeframes to meet FBI policy ensuring assignments are completed.
- Enter and remove warrants in Sentinel and MULES
- Process NCIC and MULES requests into spreadsheet for tracking reports
- Logging security and camera alarm notifications from Velocity Identiv and FBI Integrated Security Systems (FISS) into spreadsheet to track frequent occurrences.
- Set-up and activate the Dialogic Emergency Notification System (DENS) to rapidly contact large groups of employees in a short time using email, landline, and cell phone for emergency situations.
Second Shift Lead / Manufacturing Specialist
Gemini Inc.
2016.08 - 2023.03
- Perform all aspects of forming, finishing, plotting and shipping in the plant to back-fill any position based on business needs
- Operate plotter machine, forklift, saws, package sealers and other equipment
- Inspect finished products for quality and mistakes, if required repair and make corrections
- Complete the mounting pattern punching process
- Follow shipping procedures, bill of lading, prepare products for UPS and various truck companies to pick-up packages
- Keep up-to-date on shipping software programs and complete documentation for company records
- Forming letters, numbers and logos with vacuum machine molding and heat to proper temperature, monitoring heat throughout the forming process according to different fonts, sizes and customer requests.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Established positive rapport with internal and external customers through strong verbal and written communication skills.
- As Safety Coordinator maintained 1% injury rate during 12 months of operation through employee training programs and enforcement of safety procedures.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained database systems to track delays and analyze operational data to improve efficiency.
- Generated detailed reports on production performance metrics, facilitating informed decision-making by management.
- Contributed ideas for process improvement projects aimed at increasing production or reducing material costs without compromising product quality.
- Developed kaizen events to streamline manufacturing process, which boosted productivity and saved $50,000. Lean principles from Japanese culture - kaizen meaning continual improvement.
- Enhanced data gathering, extraction and analysis for diverse workflows and procedures.
Default Resolution Specialist/Accounting & Records
TG - Texas Guaranteed
1999.11 - 2016.04
- TG is in the student loan business, which guarantees 87% of the loans in Texas
- Worked interchangeably to take care of constant shift changes in Paid-In-Full and Suspense teams by using good team work and multitasking skills
- Also a lot of research and communications with various sub-processes internal and external are vital in resolving these issues
- Primary responsibility is to adjust or close loans with the use of Problem Resolutions (PR), Miscellaneous adjustments, Correspondence, SAS Reports, TSO refunds through JD Edwards and Frost Bank systems
- Great knowledge of accounting functions relating to payment processing, tracking and account maintenance
- Research being a major skill required to help troubled accounts for borrowers, lenders, schools, employers, collections agencies and internal business partners.
- Achieved 97% success rate in complex cases through thorough research and analysis of borrower information.
- Maintained 75 + accurate records per day in databases of client interactions, ensuring up-to-date documentation for future reference or escalation purposes if necessary.
- Excelled under pressure producing 20 + refunds in high-volume environments, prioritizing tasks effectively while maintaining exceptional attention to detail.
- Enhanced company reputation with timely case resolution and effective customer service for distressed clients.
- Communicated verbally and corresponded with Automatic Data Processing (ADP) to resolve a six month wage garnishment issue.
Assistant General Merchandise Manager / Lobby Manager
Albertson’s Inc.
1993.02 - 1999.11
- Responsible for all store operations, which included monitoring all departments of store and seventy plus employees.
- Processed reports and using business forecasts to create sales plan for General Merchandise (GM).
- Attended divisional conference calls and wrote employee schedules on weekly basis
- Directed and controlled store operations including safe money handling guidelines, department issues, and resolving customer complaints.
- Career Advancement Program (CAP) is program designed to help develop skills in management to enhance career goals. Graduated November 1996.
- Recognized for two Service First Awards - November 6th, 1998 and July 17th, 1999 for customer service excellence.
- Utilized company databases and resources to produce business reports.
- Contributed to budget management by tracking expenditures, identifying cost-saving opportunities, and maintaining financial records.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented successful strategies to increase customer satisfaction.
Education
Bachelor of Arts - Computer Systems Management
St. Edward's University
Austin, Texas12.2002
Associate of Arts - General Studies
Kaskaskia College
Centralia, Illinois12.1989
Associate of Applied Science - Data Processing Technology
Kaskaskia College
Centralia, Illinois05.1989
Skills
- Data Collection and Reporting
- Data Validation and Quality Assurance
- Records Management
- Teamwork and Collaboration
- Problem-Solving and Time Management
- Multitasking and Organizational Skills
- Excellent Communication Verbally and Written
- Data Encryption and Indexing
- Adaptability and Flexibility
- Analytical Thinking
- Task Prioritization
Certification
- Texas Guaranteed (TG) Leadership Development Program I, Team 9 - Graduated 2005 - 2006, Round Rock, Texas. Selected from highly competitive candidates to successfully become an integral part of a six person team.
- Advanced certificate courses in Word, Excel, Access, and Power Point at Micro Assist, Austin, Texas
- Safety Coordinator at Gemini, Inc. 2020-2023. Enforced all Occupational Safety and Health Administration (OSHA) guidelines and performed monthly inspections.
- Certified in Cardio Pulmonary Resuscitation (CPR), Automated External Defibrillators (AED) and First Aid.
Timeline
Operational Support Technician
Federal Bureau of Investigation, FBI
2023.06 - Current
Second Shift Lead / Manufacturing Specialist
Gemini Inc.
2016.08 - 2023.03
Default Resolution Specialist/Accounting & Records
TG - Texas Guaranteed
1999.11 - 2016.04
Assistant General Merchandise Manager / Lobby Manager
Albertson’s Inc.
1993.02 - 1999.11
Bachelor of Arts - Computer Systems Management
St. Edward's University
Associate of Arts - General Studies
Kaskaskia College
Associate of Applied Science - Data Processing Technology
Kaskaskia College
- Texas Guaranteed (TG) Leadership Development Program I, Team 9 - Graduated 2005 - 2006, Round Rock, Texas. Selected from highly competitive candidates to successfully become an integral part of a six person team.
- Advanced certificate courses in Word, Excel, Access, and Power Point at Micro Assist, Austin, Texas
- Safety Coordinator at Gemini, Inc. 2020-2023. Enforced all Occupational Safety and Health Administration (OSHA) guidelines and performed monthly inspections.
- Certified in Cardio Pulmonary Resuscitation (CPR), Automated External Defibrillators (AED) and First Aid.
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