Paul Lucas
San Antonio, Tx,Texas
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
AutoZone
04.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Team Member
WSS Warehouse Shoe Sale
12.2022 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
- Gathered, organized and input information into digital database.
Barista
Dunkin' Donuts
05.2022 - 11.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Followed exact recipes for mixing and preparing beverage and food items.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Court Monitor
Urban Air
05.2021 - 12.2021
- Kept games moving by maintaining game rules and managing game conflicts.
- Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
- Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
- Inspected and prepared courts for play by adjusting backboards, checking condition of bleachers and verifying debris-free court surface.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Kept athletic and games equipment and facilities organized and maintained.
Education
Associate of Science - Dentistry (Pre-Dentistry)
San Antonio College
San Antonio, TX05.2026
High School Diploma -
Theodore Roosevelt High School
San Antonio, TX05.2023
Skills
- Money Handling
- Display Setup
- Regulatory Compliance
- Order Processing
- Loss Prevention
- Customer Service
- Truck Unloading
- Point of Sale Operation
- Teamwork
- Product Knowledge
- Self-Checkout Assistance
- Transaction Processing
- Sales Goals Attainment
- Teamwork and Collaboration
- Cash Register Operation
- Retail Sales
- Time Management
- Cash Handling
- Sales Trends
- Fitting Room Maintenance
- Stocking and Receiving
- Problem-Solving
- Store Opening and Closing
- Customer Assistance
- Flexible Schedule
- Positive attitude
- Professional appearance
- Self-motivation
- Active listening
- Phone etiquette
- Attention to detail
- Returns and exchanges
- Stress management
- Adaptability and flexibility
- Payment Processing
- Purchase Packaging
- Goal-Driven
- Team Cooperation
- Espresso Machine Operation
- Coffee Expertise
- Food Running
- Coffee Machinery
- Menu Memorization
- Hospitality Service Expertise
- Cooking
- Friendly and Outgoing
- Smoothie Making
- Safe Food Handling
- Sandwich Preparation
- Drink customization
- Decision-making
- Menu knowledge
- Organizational skills
- Problem-solving
- Time management
- Reliability
- Customer service
- Cleanliness
- Display Maintenance
- Food Storage Management
- Product Advertising
Timeline
Retail Sales Associate
AutoZone
04.2023 - Current
Team Member
WSS Warehouse Shoe Sale
12.2022 - 03.2023
Barista
Dunkin' Donuts
05.2022 - 11.2022
Court Monitor
Urban Air
05.2021 - 12.2021
Associate of Science - Dentistry (Pre-Dentistry)
San Antonio College
High School Diploma -
Theodore Roosevelt High School
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