Food and wine tasting
Paul Lussier
Food Service Director
Dallas,Texas
Summary
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Highly skilled in fiscal financial management, strategic growth, and customer relations.
Overview
22
22
years of professional experience
Work History
Owner
Dreamscape Travel Company
Dallas, Texas
01.2024 - Current
- I opened my own Travel Agency, which I have a passion for travelling, along with a desire to help others
- Developed a website and social media platform
- Designed a company logo
- Implemented a strong marketing campaign to promote the business
- Attended numerous virtual events, seminars and classes to get certifications for travel partners
- Successfully aided and book many trips and vacations for individuals, families and businesses clients
General Manager
Wolfgang Puck Catering
Dallas, Texas
08.2022 - 07.2024
- Company Overview: The Perot Museum
- Annual top line revenue of $4.25 million
- Responsible for the entire food and beverage operation
- Oversaw all C-Suite, internal, external catering events and The Café restaurant
- Administered monthly rolling forecast, weekly staffing requirements, weekly inventory along with all financial requirements
- Ensured internal clients' needs were met and kept the communication open and fluid
- Reduced product costs by 3% by ensuring the accuracy of the invoices, inventory counts and implementing controls
- Decreased direct labor by 5% by limiting overtime and adjusting schedules based on business needs, as well as cutting temporary labor completely
- Collaborated with the catering team for ways to increase topline sales and improve bottom line profitability
- Increased secret shopper survey score by 7% by ensuring correct staffing levels, increasing guest interaction, suggestive selling and provided a higher food quality and upscale presentation
- The Perot Museum
Assistant General Manager
Southwest Festivals
Waxahachie, Texas
08.2021 - 08.2022
- Company Overview: North Texas Renaissance Festival
- Oversaw an array of areas, including Food and Beverage operations, festival grounds security, and parking operations
- Primary focus was leading and spearheading the entire food and bar operations, which consisted of over forty-five locations
- Managed private events
- Conducted event forecasting to ensure we continued to stay on track and within budget
- Implemented a daily inventory control system for all food and bar locations
- Created a 'per cap' stat sheet for event days, which outlined revenue to patron spending habits
- Increased bar revenue by 12% from previous year’s revenue by implementing a specialty cocktail at all bars
- Streamlined kitchen operations by adjusting menu items for better efficiency along with being more cost effective
- North Texas Renaissance Festival
Assistant General Manager
Legends Hospitality
Irving, Texas
03.2019 - 10.2021
- Company Overview: Pavilion at Toyota Music Factory
- Oversaw all food and beverage revenues with annual topline revenues of $7.50M, including retail food, alcohol, and catering sales
- Managed catering sales and operations for over two hundred annual events, including concerts and private events
- Developed and introduced departmental scheduling system to forecast and control labor dollars
- Directly involved in all building walkthroughs for all private catering events
- Conducted monthly forecasting to project retail, alcohol, and catering sales
- Developed and implemented a new catering menu with effective policies and procedures to attract new business
- Offered extensive client communication from developing catering proposals with pricing, collecting advanced deposits, and final payments
- Increased revenue for events and met upcoming business needs and involvement in client site visit, by communicating with clients
- Reduced unnecessary labor hours by streamlining month end inventory procedures
- Pavilion at Toyota Music Factory
Service Manager
Trinity Hall Irish Pub & Restaurant
Dallas, Texas
10.2017 - 03.2019
- Oversaw front of house operations to include waitstaff and bartenders
- Assisted with all private events
General Manager
Centerplate
Las Vegas, Nevada
11.2016 - 09.2017
- Company Overview: Cashman Event Center and Field
- Annual top line revenue of $4.75 million
- Oversaw all food and beverage operations
- Communicated efficiently with clients and created professional relationships with clients in collaboration with building and baseball teams
- Revenue increased by 14% by delivering multiple options and increasing prices by 2.75%
- Maximized the clients' commissions by 4% from the previous year
- Reduced overall labor cost by 8% through the implementation of a non-profit organization program, operating concession, and bar outlets
- Minimized food cost by 1.5% below budget via streamlining public food menus and designing catering menu with proper pricing structure and healthy food options
- Cashman Event Center and Field
Director of Food and Beverage
Professional Sports Catering
Oklahoma City, Oklahoma
02.2016 - 11.2016
- Company Overview: Bricktown Ballpark
- Annual top line revenue of $4.25 million
- Led all food service operations, including concession outlets, large catering events, and alcohol consumption
- Fostered relationships with local health department officials to enhance health and sanitation standards and implemented more safeguards that exceeded county requirements
- Communicated with teams’ senior leadership to aid in the improvement of the operation of the ballpark
- Exceed budget by 5% in top line revenue over 2015 calendar year
- Directed both the Executive Chef and the Director of Catering to create custom-themed menus to meet the client's needs, which added value and created more revenue opportunities
- Bricktown Ballpark
Director of Operations/ Assistant General Manager
Centerplate
Dallas, Texas
03.2010 - 02.2016
- Company Overview: Kay Bailey Hutchison Convention Center
- Attained top line revenues of $8.5M by managing overall operations of retail, concession, and beverage departments
- Devised strategic plans in collaboration with managers from the purchasing, stewarding, and banquet departments for events to overcome logistical challenges
- Met corporate and city of Dallas goals by being Centerplate in safety and environmental committees
- Built and supported solid relationships with clients to gather information and event history and created comprehensive plans for upcoming events
- Purchased all alcoholic beverage products while keeping COGS within required budgetary forecast
- Evaluated revenues and labor costs for all front of house departments
- Directed private banquet operations for catered events for up to 15,000 attendees
- Implemented safeguards for employee cash handling procedures and vault management operations
- Kay Bailey Hutchison Convention Center
Director of Concessions
Centerplate
Dallas, Texas
09.2008 - 03.2010
- Company Overview: Kay Bailey Hutchison Convention Center
- Kay Bailey Hutchison Convention Center
Assistant Concession Manager
Centerplate
Dallas, Texas
10.2002 - 09.2008
- Company Overview: Kay Bailey Hutchison Convention Center
- Kay Bailey Hutchison Convention Center
Education
Bachelor - Business Administration
Texas Wesleyan University
12.1996
Skills
- Client relationship
- Revenue enhancement
- Event management
- Cost control & budgeting
- Team leadership
- Menu development
- Health & safety management
- Forecasting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balancePersonal development programsHealthcare benefitsPaid time off401k matchPaid sick leaveCareer advancementInterests
Travel opportunities
Outdoor activities
Genealogy
Family time
Timeline
Owner
Dreamscape Travel Company
01.2024 - Current
General Manager
Wolfgang Puck Catering
08.2022 - 07.2024
Assistant General Manager
Southwest Festivals
08.2021 - 08.2022
Assistant General Manager
Legends Hospitality
03.2019 - 10.2021
Service Manager
Trinity Hall Irish Pub & Restaurant
10.2017 - 03.2019
General Manager
Centerplate
11.2016 - 09.2017
Director of Food and Beverage
Professional Sports Catering
02.2016 - 11.2016
Director of Operations/ Assistant General Manager
Centerplate
03.2010 - 02.2016
Director of Concessions
Centerplate
09.2008 - 03.2010
Assistant Concession Manager
Centerplate
10.2002 - 09.2008
Bachelor - Business Administration
Texas Wesleyan University
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