Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Paul Lyan

Greenwood,Indiana

Summary

Dynamic professional with a proven track record at Goldfish Swim School, excelling in customer service and effective communication. Skilled in training and development, I successfully led teams to enhance performance and fostered a safe environment. My leadership and time management abilities have consistently driven positive outcomes and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Soccer Coach

Soccer Shots
Greenwood, IN
01.2025 - 08.2025
  • Organized training sessions focused on physical conditioning and game strategies.
  • Developed practice plans to enhance player skills and teamwork.
  • Coordinated with parents regarding schedules, events, and player progress.
  • Promoted sportsmanship and teamwork among players during competitions.
  • Instilled love of sport by helping players to fully grasp gameplay.
  • Communicated with parents regarding their child's development, both athletically and academically.

Front Desk Receptionist

Goldfish Swim School
Lexington, Kentucky
01.2024 - 12.2024
  • Greeted and assisted guests in a warm and friendly manner, ensuring high levels of customer satisfaction
  • Collaborated with kitchen and serving staff to ensure timely and efficient delivery of food and beverages
  • Handled cash and credit card transactions accurately and efficiently while adhering to all cash handling procedures
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected lesson payments, processed transactions and updated relevant records.
  • Completed all tasks in compliance with company policies and procedures.
  • Built customer loyalty and retention by delivering excellent experiences.

Deck Supervisor/ Swim Instructor

Goldfish Swim School
Louisville, Kentucky
05.2023 - 07.2024
  • Conducted regular training sessions for staff to enhance their lifeguarding and teaching skills.
  • Monitored pool chemical levels and equipment maintenance to ensure a safe and clean swimming environment.
  • Communicated effectively with parents and participants to provide updates on progress and address any concerns or feedback.
  • Led a team of swim instructors and lifeguards to ensure the safety and supervision of all swimmers in the pool area.

Front of House Team Member

Chic-Fila
Louisville, Kentucky
01.2022 - 08.2023
  • Provided excellent customer service in fast-paced, high-volume environments.
  • Managed cash register operations and processed customer transactions efficiently.
  • Maintained cleanliness and organization of dining and service areas consistently.
  • Assisted team members in preparing food orders quickly and accurately.
  • Handled customer inquiries and resolved issues to enhance satisfaction levels.
  • Collaborated with team to ensure smooth flow of operations during peak hours.
  • Trained new employees on front-of-house procedures and service standards.

Education

Bachelor of Arts - Business

Ivytech
Indianapolis, IN
05-2027

High School Diploma -

Ballard High School
Louisville, Kentucky
05.2023

Skills

  • Customer Service
  • Technological
  • Services
  • Time Management
  • Effective communication
  • Training and development
  • Leadership skills

Accomplishments

  • Valedictorian
  • Honor Roll
  • Presbyterian Fellow Award
  • AP Scholar

Timeline

Soccer Coach

Soccer Shots
01.2025 - 08.2025

Front Desk Receptionist

Goldfish Swim School
01.2024 - 12.2024

Deck Supervisor/ Swim Instructor

Goldfish Swim School
05.2023 - 07.2024

Front of House Team Member

Chic-Fila
01.2022 - 08.2023

Bachelor of Arts - Business

Ivytech

High School Diploma -

Ballard High School

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