William Mabie
CEO
Big Sky,MT
Summary
Authentic, successful and passionate hospitality professional looking to grow an organization, mentor and invest in people, while solving the myriad of business challenges currently facing hospitality operators and business owners.
Chronicling 27 years of hospitality experience with quantifiable success and recent profitable sale of a luxury Montana hospitality business. I am looking to lead an organization through the next decade of challenges while elevating and refining service and brand.
Overview
15
15
years of professional experience
Work History
Founding Partner & General Manager
Oddfellow Inn & Farm - Big Sky Hospitality Group
Helena, Montana
02.2017 - 12.2022
- Successfully created, and sold a boutique 9 room inn and restaurant, for profit, which opened just prior to the pandemic.
- Created a family like environment and unified team to successfully create an ambitious project during one of the most volatile periods for hospitality in history.
- Renovated and converted a 21,000 square foot historic building from residential to commercial use.
- Developed a working farm to include a fully licensed, State of Montana, USDA specification poultry processing center.
- Created a hospitality concept to include a historic inn and venue, and farm to table French bistro.
- Installed and managed a suite of technology resulting in increased guests sanctification and service while reducing labor.
- Recruited top local and national talent to execute concept.
- Actively managed and adjusted business model to ensure survival during Covid-19.
Guest Service Manager, Lodging Consultant
Aspen Club & Spa And Private Estate
Aspen, CO
04.2011 - 08.2014
- Led the guest service department for the Aspen Club & Spa while providing consulting services for a planned fractional ownership and vacation rental development on Aspen Club land.
- Worked for a private estate as estate manager. Oversaw landscaping, visiting guest services and itineraries, and estate engineer.
Consultant - Property Management & Central Res.
Taos Ski Valley
Taos Ski Valley, NM
05.2009 - 04.2011
- Developed Property Management & Central Reservation Departments for Taos Ski Valley, where previously Taos Ski Valley did not have any lodging or reservation operations.
- Negotiated contracts with over 50 local hotels, property management companies, and lodging establishments for the newly created Central Reservations Department.
- Collaborated with and led affiliated departments in creation of lift and lodging packages, resulting in increased revenue for lodging clients and Taos Ski Valley.
- Sourced all software, hired vendors, trained staff, and managed the 1st season newly established operations.
Director of Property Management & Vacation Rentals
Sunriver Resort
Sunriver, OR
04.2008 - 02.2010
- Principal for team who managed over 1500 private homes between three communities (Sunriver Resort, Caldera Springs, Crosswater).
- Developed alternate business models to with the growing "By Owner" market. Segmented under improved properties to new model in order to maintain the AAA and Forbes rating for resort.
- Developed and executed a plan to encourage property owners to invest in their rental property to increase the overall quality of an aging rental portfolio, resulting in over 4 million dollars in capital improvements.
- Directed staff and managed annual capital budget.
- Tasked to turn around low-growth operation by solidifying workflow processes, strengthening client relationships and improving communications supporting client advocacy.
- Leveraged resort assets to create a superior competitive advantage among local rental agencies.
Director of Property Management
The Yellowstone Club
Big Sky, Montana
06.2007 - 04.2009
- Hired at the "Head Cabin Master" to oversee the Rainbow cabins in the early days of the Yellowstone Club, while creating a property management and residential services division for the Club.
- Grew the Club management program from zero management properties to 40 within the 1st year.
- Developed maintenance plans, worked with local vendors and contractors to oversee home completion.
- Protected the asset of property owners and ensured the Y/C fulfilled all of it fiduciaries (and financial) responsibilities to property owners during an otherwise very tumultuous period of ownership and management.
Education
Online Professional Certificate Course - Revenue Management & Asset Management
Cornell University
E-CORNELL05.2020
Bachelor of Arts - Music Business
James Madison University
Harrisonburg, VASkills
- Vacation Rental Management, Property Management, & Luxury lodging specialist
- Revenue management & Asset Management
- Technological proficient among most PMS, POS, and Enterprise Management platforms
- Detailed hospitality revenue and expense forecasting
- Excellent goal setter, while monitoring achievements
- Employee and team engagement
- Directness of communication
- Accustomed to working with luxury clientele
- Labor and operational costs via technology
- Problem solving by way of listening, understanding, analyzing, and helping achieve creative solutions, quickly
Timeline
Founding Partner & General Manager
Oddfellow Inn & Farm - Big Sky Hospitality Group
02.2017 - 12.2022
Guest Service Manager, Lodging Consultant
Aspen Club & Spa And Private Estate
04.2011 - 08.2014
Consultant - Property Management & Central Res.
Taos Ski Valley
05.2009 - 04.2011
Director of Property Management & Vacation Rentals
Sunriver Resort
04.2008 - 02.2010
Director of Property Management
The Yellowstone Club
06.2007 - 04.2009
Online Professional Certificate Course - Revenue Management & Asset Management
Cornell University
Bachelor of Arts - Music Business
James Madison University