Paul MacLeod
Georgetown,MA
Summary
Accomplished Field Service Agent with over 35 years at American Airlines, showcasing exceptional organizational skills and a goal-oriented mindset. Excelled in training compliance, leading a team to ensure customer satisfaction, and managing load operations with precision. Renowned for problem-solving abilities and fostering strong relationships, significantly enhancing operational efficiency.
Overview
38
38
years of professional experience
Work History
Field Service Agent
American Airlines
12.1986 - Current
Training Department Lead for 3 years.
Maintaining station training compliance for the Field Service Workgroup. Includes onboarding new hires and coaching employees on adhering to company standards for training and safety.
Assignment Lead Agent for 5 years.
Scheduling the assignments for a morning shift workforce of approximately 75-100 employees. Includes flight and support assignments.
Load Lead Agent for 22 years.
Direct line crews who load and unload aircraft in an efficient manner. Ensure the weight and balance of the aircraft is within the load agent plan.
Line Agent for 7.5 years.
Vast understanding of the baggage operation. Including outbound , inbound, and transfer operations.
Education
Bachelor of Science - Information Technology
Northeastern University
Boston, MA05.2015
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Organizational Skills
- Relationship Building
- Goal-oriented mindset
- Clear Communication
- Ensuring customer satisfaction
Additional Information
Samaritans Boston Crisis Intervention Helpline volunteer for over 3 years. Speaking with individuals in person or on the phone who are experiencing suicidal crises as well as individuals who are depressed, alone, or discouraged. This experience had a profound effect on me. It changed how I dealt with people and problems. Ultimately it made me more empathetic.
Timeline
Field Service Agent
American Airlines
12.1986 - Current
Bachelor of Science - Information Technology
Northeastern University
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