Summary
Overview
Work History
Education
Timeline
Generic

Paul Maggio

Myrtle Beach,WI

Summary

Operations professional with proven track record in optimizing processes and driving operational efficiency. Skilled in team collaboration, resource management, and strategic planning. Known for reliability and adaptability in dynamic environments. Strong focus on achieving results through effective communication, problem-solving, and leadership.

Overview

20
20
years of professional experience

Work History

Earnings Operations Expert

Social Security Adminstration
Baltimore, MD
09.2016 - 10.2023
  • Streamlined operational processes to enhance service delivery efficiency.
  • Mentored junior staff in best practices for case management and customer service.
  • Analyzed workflow procedures to identify areas for process improvement and compliance.
  • Led training sessions on regulatory updates to ensure team adherence to federal guidelines.
  • Oversaw quality assurance initiatives, ensuring consistency in case processing standards.

Benefit Earnings Technician

Social Security Adminstration
Baltimore, MD
04.2008 - 09.2016
  • Provided administrative and technical support for complex inquiries, enhancing customer satisfaction through effective solutions.
  • Resolved the public's earnings records for their retirement, and or disability.
  • Assisted the public with complex earnings discrepancies.

Claims Assistant

Social Security Adminstration
Baltimore, MD
08.2006 - 04.2008
  • Maintained accurate records of claims transactions using proprietary software systems.
  • Prepared files, letters and notices.
  • Continuously improved personal performance by seeking feedback from peers, supervisors, and clients for self-improvement and growth.

Cashier

Giant Food Stores
Bel Air, MD
09.2003 - 08.2006
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances through meticulous record-keeping.
  • Assisted customers in locating products to enhance shopping experience.
  • Resolved customer inquiries and complaints promptly, ensuring satisfaction.

Education

Associate of Arts - General Studies

Essex Community College

Timeline

Earnings Operations Expert

Social Security Adminstration
09.2016 - 10.2023

Benefit Earnings Technician

Social Security Adminstration
04.2008 - 09.2016

Claims Assistant

Social Security Adminstration
08.2006 - 04.2008

Cashier

Giant Food Stores
09.2003 - 08.2006

Associate of Arts - General Studies

Essex Community College
Paul Maggio