Paul Mandish
Liverpool,NY
Summary
Proven leader and skilled travel planner, adept at creating personalized vacation experiences and enhancing customer satisfaction. Leveraged strong communication and advanced itinerary planning skills at AAA WCNY to secure competitive rates and exclusive deals, significantly boosting client loyalty. Expert in travel industry trends with a knack for effective problem-solving and cultural sensitivity.
Overview
14
14
years of professional experience
Work History
Domestic Travel Agent
AAA WCNY
09.2022 - Current
- Maintained accurate records of client preferences, payment details, and special requests for seamless service delivery.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Developed strong relationships with vendors to secure competitive rates and exclusive deals for clients.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Retail Sales Supervisor
Kinney Drugs
06.2019 - 09.2022
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Analyzed sales data to identify trends and areas for growth, implementing targeted initiatives to capitalize on these opportunities.
- Streamlined scheduling processes to ensure adequate staffing levels during high-volume times, maximizing sales potential without sacrificing employee satisfaction.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Assisted in developing seasonal marketing campaigns, driving increased foot traffic into the store during peak periods.
- Coordinated closely with management regarding upcoming events or promotions that would require additional planning or resources.
Sales Associate
Burdick Toyota-scion
01.2016 - 06.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Team Leader
MR CLEAN CLEANERSS
01.2011 - 01.2016
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
High School Diploma -
Liverpool High School
Liverpool, NYSkills
- Strong Communication Skills
- Airline Reservation Systems
- Travel industry expertise
- Exceptional customer service
- Advanced itinerary planning
- Effective problem solving
- Cultural Sensitivity
- Tour Package Creation
- Multitasking
- Goal Setting
Timeline
Domestic Travel Agent
AAA WCNY
09.2022 - Current
Retail Sales Supervisor
Kinney Drugs
06.2019 - 09.2022
Sales Associate
Burdick Toyota-scion
01.2016 - 06.2019
Team Leader
MR CLEAN CLEANERSS
01.2011 - 01.2016
High School Diploma -
Liverpool High School
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