Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

PAUL MAPSTONE

Centre

Summary

Dynamic Inside Sales Manager with a proven track record at Professional Plastics, excelling in sales strategy and customer account management. Skilled in CRM software and relationship building, I successfully enhanced sales volume and retention through effective training and market research, driving significant growth in assigned territories.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Inside Sales Manager

Professional Plastics
Austell
12.2024 - Current
  • Trained new sales representatives on company products and sales techniques.
  • Collaborated with logistics team to streamline order processing and delivery.
  • Developed sales strategies to increase product awareness and engagement.
  • Managed customer accounts to ensure satisfaction and retention.
  • Conducted market research to identify new sales opportunities and trends.
  • Utilized CRM software to track customer interactions and sales activities.
  • Assisted in preparing proposals and quotes for potential clients.
  • Communicated with repeat customers to build long-term relationships.
  • Assisted in developing promotional campaigns aimed at increasing brand awareness among target audiences.
  • Conducted weekly one-on-one meetings with each inside sales representative to review performance and set individual goals.
  • Monitored daily sales activities of the inside sales team members through reports generated from the CRM system.
  • Fielded customer feedback and complaints.
  • Researched competitive products in order to stay informed of market trends and industry developments.
  • Increased company profit through effective employee training.
  • Resolved customer complaints regarding sales and service.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Supported sales team members to drive growth and development.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.

Inside Sales Representative

Professional Plastics
Austell
10.2016 - Current
  • Managed customer inquiries and provided product information to clients.
  • Processed sales orders and coordinated with shipping departments for timely delivery.
  • Built relationships with clients through regular follow-up and personalized communication.
  • Collaborated with team members to develop effective sales strategies and presentations.
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Provided customers with product information, pricing and availability.
  • Followed up on pending orders and inquiries in a timely manner.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Delivered superior customer support to improve account retention rate.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Generated leads through cold calling potential clients.
  • Participated in trade shows and conventions to generate leads.
  • Coordinated with logistics team to ensure timely delivery of products to customers.

Operations Manager

Piedmont Plastics
Lawrenceville
07.2015 - 10.2016
  • Oversaw daily operations to ensure efficiency in production processes.
  • Trained and mentored staff on safety protocols and operational procedures.
  • Coordinated maintenance schedules for machinery to minimize downtime.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.

Inside Sales Representative

Piedmont Plastics
Lawrenceville
04.2009 - 09.2015
  • Managed customer inquiries and provided product information to clients.
  • Processed sales orders and coordinated with shipping departments for timely delivery.
  • Collaborated with team members to develop effective sales strategies and presentations.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Leveraged computer system to input customer orders and pricing information.

Assistant Manager

Laird Plastics
Austell
09.1998 - 09.2009
  • Assisted in daily operations and staff scheduling for efficient workflow.
  • Managed customer inquiries and resolved issues promptly and professionally.
  • Collaborated with management to enhance team performance and productivity.
  • Maintained up-to-date knowledge of company products and services.

Education

High School Diploma -

McEachern High School
Powder Springs, GA
05-1988

Associate of Science - Business Management

Chattahoochee Technical College
Marietta, GA

Skills

  • CRM software
  • Sales strategy
  • Market research
  • Proposal writing
  • Customer account management
  • Account retention
  • Team collaboration
  • Product knowledge
  • Effective communication
  • Performance monitoring
  • Employee training
  • Relationship building
  • Problem solving
  • Account management
  • Product promotion
  • Sales forecasting
  • Exceptional negotiation skills
  • Sales team leadership

Affiliations

  • golf
  • hunting
  • boating
  • softball Coaching
  • Baseball Coaching

Certification

  • IAPD Level I & 2 Sales

Timeline

Inside Sales Manager

Professional Plastics
12.2024 - Current

Inside Sales Representative

Professional Plastics
10.2016 - Current

Operations Manager

Piedmont Plastics
07.2015 - 10.2016

Inside Sales Representative

Piedmont Plastics
04.2009 - 09.2015

Assistant Manager

Laird Plastics
09.1998 - 09.2009

High School Diploma -

McEachern High School

Associate of Science - Business Management

Chattahoochee Technical College
PAUL MAPSTONE