Paul Martin
Delmar,NY
Summary
I leverage my 10+ hears of administrative experience and my 6+ years of Human Resources and Labor Relations Management, in addition to my Masters of Public Administration degree to enhance the performance and satisfaction of various work forces. I designed and implemented customized human resources strategies, performance measurement and management plans in addition to succession planing. As the former Labor Relations Manager at City of Albany, New York General Services, I utilized my knowledge and experience to aid in the performance and satisfaction of the municipal workforce. I counseled the senior leadership on internal policy, procedure, process improvement, contract interpretation, develop employee retention, recruitment, professional development programs that reduce overtime hours and increase productivity. My efforts yielded an increase in employee accountability by 466% and an increase in workforce retention by 95%. I also participated in collective bargaining negotiations with four separate unions, ensuring fair and mutually beneficial outcomes for the city and its employees. Prior to joining the city, I honed my investigative and safety assessment skills as an investigator for child protective services and labor management and human resources management skills as the Director of Labor Relations and Human Resources for a constructions company. In addition, I worked as a consultant for non-profit organization, where I produced a performance measurement and management plan for a neighborhood revitalization program geared towards program design, improvements, and organizational change structures for all areas of the revitalization efforts in an effort to best utilize a 5 million dollar grant.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Human Resources Management Consultant
Peter K. Frueh Inc.
Feura Bush, United States
12.2021 - Current
- Developed and implemented Human Resources strategies specifically tailored to overall organizational short and long term goals
- Designed the organizations recruitment, employee retention, talent management and development programs, which resulted in an increase in the employee retention rate to 92%
- Counsel organizational leadership regarding labor relations and legal union avoidance strategies
- Provide assistance to leadership regarding the development of the organizations Human Resources policies, procedures, EEOC
- Designed the benefit plans and compensation benchmarking and outcomes framework
- Created the organizational succession planning framework in order to mitigate the risk associated with a change in personnel in an effort to ensure the seamless continued success of the department.
Labor Relations Manager
City of Albany, New York General Services
Albany, United States
03.2023 - 04.2024
- Council the Commissioner and Deputy Commissioners regarding internal policy, procedure, process improvement, performance assessment, contract interpretation
- Collaboratively develop employee retention, recruitment, and professional development programs
- Participates in negotiations with Local 1961 New York Council 66, Local 1000 CSEA, Local 158 District 106 IUOE, and Local 294 Teamsters for the purpose of collective bargaining
- Identify and research potential issues which arise during negotiations
- Analyze the proposals for the feasibility of acceptance, prepare and provide counter-proposals while considering the potential impact of the proposals
- Oversee grievance administration, responding to questions and issues regarding interpretation and implementation of policy, procedure, and collective bargaining agreements from multiple unions
- Investigate the issues raised, gather all pertinent data before making a decision on a case by case basis utilizing various collective bargaining agreements while maintaining consistency, and considering past practices
- Administrate the investigatory and progressive disciplinary process in a fair, indiscriminate, and consistent manner, including corrective action for 500 employees to better meet City needs, resulting in an increase of employee accountability by 466%
- Serve as a resource city wide as a subject matter expert in collective bargaining agreements
- Oversee the arbitration process by reviewing cases, initiating and extend recommendations for terms of settlements for grievances and arbitration in lieu of arbitration
- Assist legal counsel in preparing for and representing the City of Albany at arbitrations and third party proceedings as required
- Ensure compliance with all federal, state, and local regulations pertaining to all laws, regulations, and policies and maintain an awareness of current regulatory requirements and court decisions on employee relations issues on an ongoing basis to maintain compliance.
Consultant
Lincoln Park Coast Cultural District
Newark, United States
12.2021 - 05.2022
- Evaluated and analyzed the current structure and policies of the program and physical location of the neighborhood to produce a performance measurement and management plan for the neighborhood revitalization program on behalf of Rutgers University
- The created performance measurement and management plan included program design, program improvements, and organizational change structures
- Provided assessment and advisement on grant writing procedures, practices, and fund-raising efforts
- Designed areas of the recommendations included Arts, Culture, Recreation, Housing, Economic Development, Community Empowerment and Resident Leadership, Mobility, Infrastructure, Safety, Resident Services and Support.
Caseworker
Columbia County Department of Social Services
Hudson, United States
03.2020 - 11.2021
- Performed advanced consultative protective service work in Child Protective Services/Adult Services
- Assessed, analyzed, and documented children, families, and living environments, including long term care facilities for safety and at-risk factors for indicators of abuse and neglect
- Conducted interviews and documented such with children, families, and collateral contacts regarding abuse and neglect allegations and to ascertain needs of the family and issue referrals to appropriate agencies on behalf of the family for those needs
- Investigated allegations of the various forms of abuse such as sexual abuse, physical abuse, emotional abuse, malnutrition, and negligence as defined by the State of New York
- Coordinated, planned, advocated for families, and collaborated with 3rd party agencies regarding treatment and services for children and families that include drug and alcohol, domestic violence, and mental health
- Respond to emergency situations, gather, and analyze information to make timely and effective incident response decisions and produce reports to supervisor.
Social Welfare Examiner
Columbia County Department of Social Services
Hudson, United States
02.2019 - 02.2020
- Oversaw and maintained 800+ cases for determination and redetermination regarding eligibility for SNAP, HEAP, Medicaid, Unemployment, Homeless, and Housing benefits
- Interviewed, collected data, and analyzed data regarding family, finances, income, and health to compute budgets and verify information gathered
- Computed budgetary data regarding social welfare programs for approval or denial.
Director of Labor Relations and Human Resources
Arbor Mill
Coxsackie, United States
05.2013 - 12.2018
- Administrated all areas of human resources, including talent acquisition & staffing, talent management & training, performance management, employee relations, employee engagement, and compensation-related initiatives, including the development of job descriptions, working to identify trends with business leaders to identify human resources and management development needs
- Provided an avenue for professional staff to resolve concerns, including grievances and arbitration, in addition to providing guidance, coaching, support, and interpreting policies
- Provided counsel to address the business needs and goals of the organization through the process of developing and implementing Human Capital Business Plans with leaders, to include key areas such as workforce, diversity and inclusion, engagement, leadership development, continuity and talent review, onboarding, including the development of an enhanced onboarding process for all levels of the organization, orientation, retention, change management, collective bargaining, and enhancing the culture for high performance and success
- Utilized metrics and data to support the Human Capital Business Plan, including culture, diversity, and inclusion assessment results, employee relations trends and data, engagement survey results, including accountability, inclusion, and wellness indexes, workforce analytics, and other sources of feedback
- Created the organizational succession planning framework in order to mitigate the risk associated with a change in personnel in an effort to ensure the seamless continued success of the department by assessing the organizational and operational needs and cross-referencing with employee assessments of both bard and soft skillsets
- Leveraged individual, organizational, and team climate assessments, learning, and organizational development resources and tools to develop interventions to address conflicts and gaps and to address leadership and team development needs.
Inventory Control Manager
Walmart
Hudson, United States
04.2012 - 05.2013
- Spearheaded back-room operations as a second level manager, exercising supervision over the inventory control supervisors and their individual teams
- Due to the success of the designed and implemented store centered human resources management program, continued to administrate human resources
- Tasks include interviewing, onboarding, benefits, resolving workplace conflicts, ensure compliance with all federal and state statutes regarding human resources functions, disciplinary action, and respond to and resolve difficult and sensitive inquires and complaints
- Developed and maintained the strategic framework for training, performance measurement, and assessment of employees
- Executed and documented financial and accountancy control over ordering and purchasing of products on a large scale, budgetary preparation, analysis, and payroll approval
- Advised management regarding legal union avoidance strategies
- Due to the success of departmental succession planning framework in my previous position, I was tasked with doing the same for all departments within the store
- Streamlined and optimized operations in the unloading process in which truck unload time was reduced by 50%
- Analyzed and improved upon the layout of the backroom which resulted in a reduction of accidents by 90% and shrink loss by 33%
- Surpassed the yearly inventory accuracy goal of 95%.
Customer Service Manager
Walmart
Hudson, United States
09.2009 - 04.2012
- Oversaw front end operations as the second level manager, exercising supervision over the customer service supervisors and their individual teams
- Designed and implemented the new store centered model for human resources management and phased out the previous corporate centered model
- Administrated human resources, tasks include interviewing, onboarding, benefits, resolve workplace conflicts, ensure compliance with all federal and state statutes regarding human resources functions, disciplinary action, and respond to and resolve difficult and sensitive inquires and complaints
- Developed and maintained the strategic framework for training, performance measurement, and assessment of employees and supervisors
- Executed and documented financial accountancy control over resources regarding the ordering and purchase of products on a large scale, budgetary preparation, analysis, and payroll approval
- Impacted staff turnover by reducing it to 10% due to employee development improvements and quality of life improvements
- Created the departmental succession planning framework in order to mitigate the risk associated with a change in personnel in an effort to ensure the seamless continued success of the department
- This was done by creating an assessment of organizational and operational needs within the department cross-referenced with employee assessments of hard and soft skillsets
- Advised management regarding legal union avoidance strategies
- Identified opportunities for increased productivity and performance on the front end resulting in increasing to a productivity score of 90%
- Developed a method of coordination with other members of leadership which resulted in an increase in yearly efficiency rating of 80%.
Education
Master of Public Administration - MPA - Public and Nonprofit Performance Managment
Rutgers University - Newark
05.2022
Bachelor of Science - BS - Criminal Justice
State University of New York at Delhi
05.2019
Associate of Arts - AA - Criminal Justice
Columbia-Greene Community College
Skills
- Leadership Development
- Legal Compliance
- Recruitment
- Labor Relations
- Organizational Development
- Performance Assessment
- Recruitment and hiring
- Contract Negotiation
- Talent management
- Training and mentoring
Certification
- Fair and Effective Interviewing for Diversity and Inclusion
- Motivate Remote Teams
- Uncovering Unconscious Bias in Recruiting and Interviewing
- Artificial Intelligence Foundations: Neural Networks
- Diversity, Equity, Inclusion, and Belonging for HR Professionals and Leaders
Personal Information
Title: Human Capitol Management | HR Strategy | Collective Bargaining | Performance Measurement and Management
Affiliations
- Weight Training
- Running
Timeline
Labor Relations Manager
City of Albany, New York General Services
03.2023 - 04.2024
Human Resources Management Consultant
Peter K. Frueh Inc.
12.2021 - Current
Consultant
Lincoln Park Coast Cultural District
12.2021 - 05.2022
Caseworker
Columbia County Department of Social Services
03.2020 - 11.2021
Social Welfare Examiner
Columbia County Department of Social Services
02.2019 - 02.2020
Director of Labor Relations and Human Resources
Arbor Mill
05.2013 - 12.2018
Inventory Control Manager
Walmart
04.2012 - 05.2013
Customer Service Manager
Walmart
09.2009 - 04.2012
Master of Public Administration - MPA - Public and Nonprofit Performance Managment
Rutgers University - Newark
Bachelor of Science - BS - Criminal Justice
State University of New York at Delhi
Associate of Arts - AA - Criminal Justice
Columbia-Greene Community College
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