Summary
Overview
Work History
Education
Skills
Certification
Recent Trainings
Keywords
Secondary Cell
Awards
References
Timeline
Generic

Paul Martin

Ocala,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Director Of Installation

Lightspeed CG
12.2022 - Current
  • Deliver all aspects of Strategy Implementation
  • Manager 38 Million dollar PNL
  • Develop ends to end security and quality assurance program
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.

SER Vendor Manager for Florida/Georgia

Cox Communications
10.2015 - 11.2022
  • Lead the FL/GA teams to have a market who out performed in-house teams month over month for the last 12 months in Central Florida and compete head to head with in-house in both the Gulf Coast and the Macon Market
  • Participated as the Voice of the Field on the Full Redesign of the Vendor Management Structure in Cox headed up by Anthony Pope
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Reduced costs by identifying opportunities for consolidation of services and strategic partnerships with key suppliers.
  • Achieved cost savings through skillful negotiation tactics during contract renewals or termination discussions with underperforming vendors.
  • Became the SER Admin for Vantage issues and lead the monthly Dispute resolution call
  • Negotiated favorable contract terms with suppliers, securing quality products at competitive prices while protecting company interests
  • Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.
  • Became one of two “VIBE” Vendor portal admin for the entire Cox enterprise
  • Since Joining Cox I have also been a part of the following teams representing the SER: CPE Management Task Force, AP Touchpoint Committee, MY ID Beta Team, Vendor Portal Beta Team, Drop Bury Task Team, Post New Contour Launch Regional Review Team, CBSS South East Region Roll Out Team, DET Project Team, South East Region Repeat Truck Roll Reduction Team, South East Region NPS Pillar Improvement Team, Cox House Box standardization team…We won a 2022 Summit Award for this effort, Pre Install Fiber Conduit Team…We won a 2022 Summit Award for this team as well.
  • Led cross-functional project teams to evaluate new technologies and solutions for integration into the company''s supply chain strategy.
  • Managed disputes effectively between vendors and internal stakeholders through mediation techniques to arrive at mutually beneficial resolutions.

CMT Manager Field Services

Time Warner Cable
08.2002 - 10.2015
  • Project Lead for the Midwest Region on all Time Warner Cable vendor standardization from 2011 to 2014
  • Actively participated in quality improvement initiatives aimed at enhancing patient outcomes and overall satisfaction levels.
  • Developed the variable comp plan for Quality Control technicians for Time Warner Cable
  • Consistently met or exceeded performance expectations as outlined by supervisors, demonstrating commitment to excellence in CMT practice.
  • Gained executive approval and was the Project Manager in charge of rolling it out to the entire Quality program for Time Warner Cable enterprise in 2013
  • Project lead for the Kansas City Time Warner Cable MAXX transition “Digital Transition” overseeing the complete digital roll out and process implementation for the Kansas City market
  • Reconstructed Vendor operations in the Kansas City and Lincoln markets
  • Improved the worst performing vendors in the industry to the best performing vendors and consistently outperformed in-house on a regular basis for the last during my tenure
  • Safety and Technical Trainer for the Kansas City market
  • Safety Compliance Officer for Kansas City Mo and Lincoln NE for 2 years
  • 2 years as EOC “Dispatch” Manager in the Kansas City market
  • In House Field Sup and then Manager for 4 years.

Regional Quality Assurance and Safety Compliance Manager

DISH Network Corp.
04.2000 - 08.2002
  • Field Service Manager responsible for installation and service on DISH video services
  • Developed and rolled out all aspects of high speed internet over satellite
  • Quality Assurance and Safety Supervisor for the rocky mountain area
  • With responsibility of overseeing 120 internal technicians and 22 external contractor companies
  • Project Lead for all Vendors in the Rocky Mountain Region
  • Performed all technical and safety training.

Route Supervisor

Interstate Brands
07.1998 - 04.2000
  • Supervised team of 50 route drivers to deliver and sales of Hostess products in the Kansas City metro area.

Major Accounts Regional Territory Manager

Gateway Computers
05.1996 - 07.1998
  • Managed Major Accounts in North Carolina and South Carolina region
  • Forecasting budgeting, Sales, Internal/External training on Gateway Computers and the technologies sector
  • Managed account managers assigned to the fortune 500 accounts.

Education

BA Business Management -

Baker University

Blue Ridge High School

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Project Coordination
  • Budget Control
  • Organizational Development
  • Staff Development
  • Issues Resolution
  • Contract and Vendor Management
  • Crisis Management
  • Government relations
  • Facilities Management
  • Talent Acquisition
  • Contract Management
  • Information Technology Management
  • Relationship Building
  • Staff training/development
  • Goal Setting
  • Performance Improvement

Certification

  • Microsoft Certifications, 01/1998, Word, Excel, Power Point, Access, Outlook, Windows 95, 98, NT, XP
  • OSHA 60 Certification, 03/2020
  • Comp TIA A+ Certification, 08/2020
  • Certified DDI Trainer

Recent Trainings

  • Cox Insight for Managers
  • Taking On Me SWR Leadership Building
  • Cox Leadership in Action
  • Cox Leading for Results
  • Cox Handling Difficult Conversations
  • The 5 Choices Class
  • The 4 Disciplines of Execution

Keywords

  • Project Planning & Coordination
  • Driven
  • Detailed & Analytical
  • Strategic
  • Leader Development

Secondary Cell

352-631-1907

Awards

  • Time Warner Cable VVM Winner 2013
  • Vice Presidents Award, February 1998
  • Cox Summit Multiple Award Winner in 2022

References

  • Kevin Monroe, Vice President, Central Florida Market Leader
  • Anthony Pope, Regional VP Southeast Region

Timeline

Director Of Installation

Lightspeed CG
12.2022 - Current

SER Vendor Manager for Florida/Georgia

Cox Communications
10.2015 - 11.2022

CMT Manager Field Services

Time Warner Cable
08.2002 - 10.2015

Regional Quality Assurance and Safety Compliance Manager

DISH Network Corp.
04.2000 - 08.2002

Route Supervisor

Interstate Brands
07.1998 - 04.2000

Major Accounts Regional Territory Manager

Gateway Computers
05.1996 - 07.1998

BA Business Management -

Baker University

Blue Ridge High School

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Paul Martin