Paul Martin
Ambler,PA
Summary
Seasoned District Manager with extensive experience overseeing operations, driving sales, and improving customer service. Strengths include strategic planning, team leadership, problem-solving skills, and a proven ability to increase profitability. Previous roles have resulted in significant improvement in operational efficiency, increased revenue growth, and enhanced staff performance.
Overview
31
31
years of professional experience
Work History
District Manager
Big Lots Stores, Inc.
Lehigh Valley , PA
01.2024 - Current
- Coached, developed and motivated team to achieve revenue goals.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Resolved customer complaints regarding sales and service.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Store Manager
Big Lots Stores, Inc.
Norristown , PA
06.2020 - 01.2024
- Organized promotional events to increase product awareness.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Updated and maintained store signage and displays.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Store Manager (DM in Training)
Michaels Arts and Crafts
Collegeville, PA
11.2017 - 04.2020
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delegated work to staff, setting priorities and goals.
- Performed regular price checks to ensure competitive pricing.
- Updated and maintained store signage and displays.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
District Manager (PA NJ DE)
Staples, The Office Supply Superstore
Philadelphia, PA
01.2016 - 03.2016
- Oversaw regional and local sales managers and staff.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Identified opportunities for process improvement across multiple locations within the district.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Supported sales team members to drive growth and development.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
District Manager (VA MD DC)
Staples, The Office Supply Superstore
Leesburg, VA
01.2013 - 01.2015
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Identified and developed top talent to promote performance-oriented culture.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Worked with direct reports to develop and implement action plans, improving operating results.
Regional Sales & Service Manager
Staples, The Office Supply Superstore
Philadelphia, PA
07.2011 - 01.2013
- Directed and coordinated products, services and sales activities.
- Identified opportunities for process improvements within the sales department.
- Conducted market research and reported on competitors.
- Coached, developed and motivated team to achieve revenue goals.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Monitored daily sales performance and adjusted staff schedules accordingly.
- Evaluated employee job performance and motivated staff to improve productivity.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Organized events such as trade shows to promote products and services.
- Upheld quality control policies and procedures to increase customer satisfaction.
Store Manager
Staples, The Office Supply Superstore
Philadelphia, PA
01.2000 - 07.2011
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified opportunities for cost savings through waste reduction initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Updated and maintained store signage and displays.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Store Manager
Office Max Warehouse
Philadelphia, PA
11.1993 - 01.2000
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Identified opportunities for cost savings through waste reduction initiatives.
- Updated and maintained store signage and displays.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
High School Diploma -
Cardinal Dougherty
Philadelphia, PA06-1986
Skills
- Team leadership
- Inventory management
- Financial analysis
- Customer relations
- Performance evaluation
- Sales strategies
Timeline
District Manager
Big Lots Stores, Inc.
01.2024 - Current
Store Manager
Big Lots Stores, Inc.
06.2020 - 01.2024
Store Manager (DM in Training)
Michaels Arts and Crafts
11.2017 - 04.2020
District Manager (PA NJ DE)
Staples, The Office Supply Superstore
01.2016 - 03.2016
District Manager (VA MD DC)
Staples, The Office Supply Superstore
01.2013 - 01.2015
Regional Sales & Service Manager
Staples, The Office Supply Superstore
07.2011 - 01.2013
Store Manager
Staples, The Office Supply Superstore
01.2000 - 07.2011
Store Manager
Office Max Warehouse
11.1993 - 01.2000
High School Diploma -
Cardinal Dougherty
Similar Profiles
Jack LukehartJack Lukehart
Furniture Sales Lead at Big Lots Stores, Inc.Furniture Sales Lead at Big Lots Stores, Inc.
Irene AnguloIrene Angulo
Retail on the Floor at Big Lots Stores, Inc.Retail on the Floor at Big Lots Stores, Inc.
Delvin SmithDelvin Smith
Store Manager at Big Lots Stores, Inc.Store Manager at Big Lots Stores, Inc.