Paul Martineau
Windsor Locks,CT
Summary
With a proven track record at the City of Hartford, I excel in high-stakes environments, supervising a team of 12 and enhancing inter-agency collaboration. Certified in multiple dispatch protocols since 2004, my leadership and adept crisis management skills significantly contribute to community safety and operational efficiency.
Experienced with coordinating and managing dispatch activities to ensure efficient operations. Utilizes strong organizational skills to maintain effective communication and timely delivery schedules. Knowledge of team leadership and problem resolution in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Dispatch Supervisor
City Of Hartford
06.2003 - Current
- Supervised team of 12 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- In charge of doing scheduling and hiring for overtime.
- Handle citizen complaints, and complaints from Fire, Police and EMS
- Also fill in on dispatch floor when needed.
Public Safety Dispatcher
City Of Hartford
06.2003 - 10.2021
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
Education
High School Diploma -
East Windsor High School
East Windsor CT06-1992
Skills
- APCO Communication Supervisor Certification
- Telecommunicator Certified since 2004
- PowerPhone Emergency Medical Dispatch Certification since 2004
- NCIC Certification since 2004
- PowerPhone Law Enforcement Dispatch Certification
- PowerPhone Fire Service Dispatch Certification
- Fema ICS 100
- Fema ICS 700
- FEMA IS 240
- Hartford Police Public safety Leadership Initiative
Received numerous well done certificates from the City of Hartford
Multiple Certificates for helping with training program, Certificate for helping officer lead multiple people out of a burning building, Certificate for handling a officer involved shooting, Certificate for working several hours during a power outage in our facility and Certificate for helping officer locate a suspect making several bomb threat.
Timeline
Dispatch Supervisor
City Of Hartford
06.2003 - Current
Public Safety Dispatcher
City Of Hartford
06.2003 - 10.2021
High School Diploma -
East Windsor High School
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