Paul Martinez
Denver,CO
Summary
Dynamic professional with a proven track record at Lockheed Martin , excelling in problem-solving and leadership. Demonstrated expertise in quality control and decision-making, driving project efficiency and customer satisfaction. Adept at managing multiple projects under pressure, delivering high-quality results while fostering teamwork and collaboration. Committed to continuous improvement and exceptional service.
Overview
7
7
years of professional experience
Work History
In Shop
Jimmy John’s
08.2018 - 04.2019
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Greeted guests, promoted specials, and took orders.
Closing Manager
Jimmy John’s
08.2019 - 07.2020
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
Customer Service Representative
Best Buy
10.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Warehouse Worker
Sam’s Club
03.2021 - 04.2022
- Loaded, unloaded, and moved material to and from storage and production.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Technical Product Specialist
Apple
05.2022 - 04.2023
- Presented compelling sales pitches for potential clients, showcasing the value of our products and services.
- Assisted with demonstrations for Apple products to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Continually expanded knowledge of Apple’s product line.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
Electrical Hardware Technician
Lockheed Martin Space Systems
05.2023 - Current
- Improved project efficiency by assisting engineers in the development and design of engineering projects..
- Installed and maintained a variety of electrical and electronic components in accordance with methods and procedures.
- Assembled, tested and maintained components and systems for high-performing electronics.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
- Delivered high-quality results under pressure by managing multiple simultaneous projects with tight deadlines efficiently.
Education
High School Diploma -
Lakewood High School
Lakewood, CO05.2020
Skills
Problem Solving
Leadership
Quality Control
Deadline Adherence
Complex Problem-Solving
Self-Motivated and Disciplined
Decision-making
Critical thinking
Volunteer work
January 2021 - Present
Youth Ministry Leader
New Hope Ministries , Lakewood, CO
Mentoring and teaching kids from ages 12 to 18 at my local church.
Additional Information
January 2017 - May 2020
Project Leader
NASA HUNCH, Lakewood, CO
Led a group of fellow students in high school to design hardware for the International Space Station
Timeline
Electrical Hardware Technician
Lockheed Martin Space Systems
05.2023 - Current
Technical Product Specialist
Apple
05.2022 - 04.2023
Warehouse Worker
Sam’s Club
03.2021 - 04.2022
Customer Service Representative
Best Buy
10.2020 - 01.2021
Closing Manager
Jimmy John’s
08.2019 - 07.2020
In Shop
Jimmy John’s
08.2018 - 04.2019
High School Diploma -
Lakewood High School
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