Paul McCann
Restaurant Server
New York,NY
Summary
Proactive Restaurant Server with 30+ years of experience working in high volume restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.
Overview
9
9
years of post-secondary education
28
28
years of professional experience
Work History
Restaurant Server
Alicart Restaurant Group
New York , NY
09.1992 - 03.2020
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Checked identification to enforce age regulations for alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings to increase sales.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Upsold daily specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Training Manager
Alicart (Carmines)
Las Vegas, NV
07.2013 - 08.2013
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
Education
High School Diploma -
Monsignor Scanlan High School
New York, NY 09.1982 - 06.1986
Drama/Communications
Queens College
New York, NY 01.1987 - 06.1992
Skills
Food and beverage pairings
Dining area maintenance
Guest relations management
Daily specials memorization
Order accuracy
Wine service
High-volume dining
Stocking and replenishing
Beverage preparation
Hospitality service expertise
Food sales and promotion
Menu memorization
Cash handling
Tableside Service
Bar terminology
Food station setup
Ordering procedures
Food running
Table setting knowledge
Timeline
Training Manager
Alicart (Carmines)
07.2013 - 08.2013
Restaurant Server
Alicart Restaurant Group
09.1992 - 03.2020
Drama/Communications
Queens College
01.1987 - 06.1992
High School Diploma -
Monsignor Scanlan High School
09.1982 - 06.1986