Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paul McDermott Jr.

Johnstown,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Receiving/ Freight Flow/Delivery Manager

Lowe's Home Improvement
09.2022 - Current
  • Supervised delivery staff and general productivity.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Overnight Receiving Manager

Lowes Home Improvement Stores
01.2021 - Current
  • Unloaded, sorted and stored incoming merchandise.
  • Managed inbound receiving departments.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Gathered and processed merchandise returns.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Enhanced performance of receiving dock associates through training, guidance and motivation.

Department Supervisor

Lowe's Home Improvement
02.2010 - Current
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Communicated with managers of other departments to maintain transparency.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.

Education

High school or equivalent -

Colonie Central High School
Albany, NY
01.2009

Skills

  • Employee Scheduling
  • Task Delegation
  • Staff Supervision
  • Money Handling
  • Equipment Operations
  • Policy and Procedure Adherence
  • Active Listening

Certification

  • 8 hour Pre- Assignment Security Guard Training Certificate
  • 16 hour on the job Security Guard Training Certificate
  • Forklift Certification

Timeline

Receiving/ Freight Flow/Delivery Manager

Lowe's Home Improvement
09.2022 - Current

Overnight Receiving Manager

Lowes Home Improvement Stores
01.2021 - Current

Department Supervisor

Lowe's Home Improvement
02.2010 - Current

High school or equivalent -

Colonie Central High School

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Paul McDermott Jr.