Paul McDermott Jr.
Johnstown,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receiving/ Freight Flow/Delivery Manager
Lowe's Home Improvement
09.2022 - Current
- Supervised delivery staff and general productivity.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Overnight Receiving Manager
Lowes Home Improvement Stores
01.2021 - Current
- Unloaded, sorted and stored incoming merchandise.
- Managed inbound receiving departments.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Gathered and processed merchandise returns.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
Department Supervisor
Lowe's Home Improvement
02.2010 - Current
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Education
High school or equivalent -
Colonie Central High School
Albany, NY01.2009
Skills
- Employee Scheduling
- Task Delegation
- Staff Supervision
- Money Handling
- Equipment Operations
- Policy and Procedure Adherence
- Active Listening
Certification
- 8 hour Pre- Assignment Security Guard Training Certificate
- 16 hour on the job Security Guard Training Certificate
- Forklift Certification
Timeline
Receiving/ Freight Flow/Delivery Manager
Lowe's Home Improvement
09.2022 - Current
Overnight Receiving Manager
Lowes Home Improvement Stores
01.2021 - Current
Department Supervisor
Lowe's Home Improvement
02.2010 - Current
High school or equivalent -
Colonie Central High School