Paul Menye

• Participate in series of sessions with USGLC leaders and special guests to immerse myself in global policy issues while strengthening advocacy and engagement skills
• Interact with policymakers and opinion leaders to better understand the local impacts of international affairs, global development and diplomacy
• Research and publish on global policy issues,diplomacy and global development
• Collaborated with fellow members to achieve consensus on key policy decisions, ensuring alignment with organizational goals.

• Developed strong client relationships through consistent communication and attentive service.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Managed and built relationships with assigned book of long-term clients via phone and e-mail
• Provided proactive service and consultation to maximize client employee usage and overall system utilization
• Contributed to client retention and satisfaction through timely follow-up and completion of issues

• Continually maintain and improve company's reputation and positive image in markets served.

• Exhibit strong follow up and organizational skills, in both verbal and written communication

•Responsible for resolving customer issues using all available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers).

• Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans

• Participate in business-related marketing and sales projects

• Meet specified goals as set forth by management

• Provide feedback to management for the continued and improved performance of the department to foster positive results and growth

• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Logged call information and solutions provided into internal database.
• Document all customer interactions according to standard operating procedures
• Provide technical assistance and support to my Customer Relations teammates by sharing knowledge and skills
• Understand and help to improve internal processes,services and products via feedback gathered from interactions with our customer base

• Collaborated with multi-functional roles to communicate and align development efforts.
• Analyzing and loading Data in accordance with plan provisions
• Ensuring customer satisfaction and strive to meet service standards
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns
• Evaluating and monitoring data quality including exception and error handling

• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through account development.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Complied with established internal procedures by examining reports, processes and documentation.
• Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
• Performed strategic planning, execution and finalization of audits.
• Reconciliation of entries on the OTC MLA ledger Report
• Conducted professional reviews, audits or special investigations to determine compliance with laws and GAAP
  procedures

• Balanced teller drawers and ATM cash.
• Compiling Daily Cash Letter Reports and transmitting them to various Senior Managers within the bank
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
• Approved Deposits
• Uploaded transactions details

• Met with customers to discuss service needs and offer available solutions.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Identified critical/recurring service issues and prepare corrective service action plan which include engaging client resources to execute the action plan and track performance through completion.
• Conducted stewardship meetings with pre-identified customers and sales team, which may include preparing, presenting, distributing, and reviewing reports
• Evaluated final results to determine quality levels and isolate root causes of any identified faults.