Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
References
Timeline
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Paul Mercado

Summary

Accomplished and talented bilingual professional, experienced in management operations and strong leadership. Excels with minimal supervision and decisively approaches problems. Has a keen eye for detail and supports a high standard of service. Tech-savvy with computer based management systems. Seeks new and exciting opportunities to utilize an authentic skill set to improve operations.

Overview

21
21
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification

Work history

Facilities Manager

The Cabot Group
Rochester, New York
03.2025 - Current
  • Reduce downtime by implementing proactive maintenance procedures
  • Improve and maintain overall cleanliness and appearance of the facility and grounds
  • Improve office efficiency by streamlining maintenance management processes
  • Work closely with vendors to secure the most cost-effective services and products
  • Liaison between departments resulting in clear and concise communication including senior management directives to implement with staff
  • Focus on expenses and lowering cost to meet budget requirements
  • Investigate problems and determine appropriate solutions
  • Develop strong teams by skillfully recruiting and training loyal, hard-working team members
  • Maintain smooth-running daily business operations by delegating priorities based on staff strengths

Regional Maintenance Manager

Eagle Rock Properties
Rochester, New York
10.2021 - 03.2025
  • Lead the maintenance team by creating and implementing new processes, delegation of daily tasks, and quality training
  • Create and execute procedures for maintaining a high quality of building cleanliness, service, and operations
  • Work closely with Property Managers, Director of Maintenance, Asset Management and Regional Team Members to ensure the overall property needs are met in an efficient and cost effective manner
  • Collect quotes and schedule vendor services as needed
  • Assist with service requests, unit turnovers, major projects including construction and renovations, landscaping needs, and emergencies
  • Utilize the properties budget and develop strategies to reduce cost
  • Assist Director of Facilities with assessment of new acquisitions
  • Oversee multiple maintenance teams within the portfolio remotely (some travel to out of area locations as needed)
  • Ensure the maintenance shop is stocked and organized to maximize efficiency and productivity
  • Responsible for hiring and training of all new staff members
  • Handle employee corrective actions as needed while complying with company policy
  • Utilize property management software, Microsoft Word, Excel, and Adobe

Regional Maintenance Leader

Home Leasing LLC
Rochester, New York
07.2018 - 10.2021
  • Multi-Site Regional Manager for Home Leasing's Rochester City portfolio
  • Manage and lead a fully staffed maintenance team at multiple sites
  • Specialize in employee training and setting up the team for optimal success
  • Schedule and maintain relationships with local vendors
  • Create and manage the operating and capital expense budget for the maintenance department
  • Adjust, approve, and submit weekly payroll to Human Resources via Paylocity
  • Plowing experience for multiple city sites
  • Lead team meetings daily and weekly
  • Promote a healthy work environment
  • Utilize property management software (Boston Post), Word, Excel, Adobe

Multi-Site Maintenance Supervisor

Conifer Realty LLC
Rochester, New York
03.2016 - 07.2018
  • Train and oversee maintenance staff to ensure tasks are being completed properly and efficiently
  • Handle all maintenance related issues on the property as needed
  • Complete move out inspections and create a report of the condition of each unit
  • Work closely with the property and regional manager regarding property plans and projects
  • Maintain relationships with outside supply and service vendors

Maintenance Supervisor

Morgan Management
Rochester, New York
08.2013 - 03.2016
  • Supervise maintenance staff ensuring that tasks are completed to a high standard
  • Place supply orders and schedule vendors
  • Complete maintenance tasks daily
  • Discuss and communicate property related issues with the property and regional managers
  • Assess vacant units and complete inspection forms upon vacancy
  • Adhere to yearly and quarterly property operating and Capital Expense budget

HVAC Technician

Paris Heating & Cooling
Rochester, New York
05.2012 - 08.2013
  • Analyze and repair HVAC systems
  • Replace and/or repair hot water tanks, furnaces, boiler systems
  • New home installations
  • Provide excellent service to new and established customers
  • Supply customers with detailed quotes for future and/or rendered services

Maintenance Technician

Morgan Management
Rochester, New York
09.2004 - 05.2012
  • Prepare and ready rental units in a timely manner
  • Respond to and complete service calls in a professional manner
  • Perform building and landscape upkeep, including cleaning and snow removal
  • Develop professional relationships with tenants to foster a positive experience
  • All aspects of maintenance related work including plumbing, electrical, HVAC, and carpentry

Education

Regents Diploma - General Studies

East High School
Rochester, New York

Skills

  • Leadership proficiency
  • Employee performance management
  • Cost control expertise
  • High-value project management
  • Quality assurance monitoring
  • Preventive and reparative maintenance
  • HVAC systems knowledge
  • Tech Savvy

Languages

English
Native
Spanish
Native

Affiliations

  • Gardening
  • Brazilian Jiu Jitsu
  • Cars and Motorcycles

Certification

Certified Pool Operator (CPO)

Rochester, NY


Type I and II HVAC Certification

MONROE BOCES, Rochester, NY


References

References available upon request.

Timeline

Facilities Manager

The Cabot Group
03.2025 - Current

Regional Maintenance Manager

Eagle Rock Properties
10.2021 - 03.2025

Regional Maintenance Leader

Home Leasing LLC
07.2018 - 10.2021

Multi-Site Maintenance Supervisor

Conifer Realty LLC
03.2016 - 07.2018

Maintenance Supervisor

Morgan Management
08.2013 - 03.2016

HVAC Technician

Paris Heating & Cooling
05.2012 - 08.2013

Maintenance Technician

Morgan Management
09.2004 - 05.2012

Regents Diploma - General Studies

East High School

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Paul Mercado