PAUL M.H. ORNELAS
Tucson,AZ
Summary
Enthusiastic and proactive customer service professional with a wealth of experience in dynamic environments. Recognized for adeptly resolving issues and elevating customer satisfaction through clear communication and innovative problem-solving. Possesses a keen ability to identify and capitalize on sales opportunities, cultivating lasting customer loyalty and significantly contributing to business growth.
Overview
23
23
years of professional experience
Work History
Insurance Lead Qualifier
Working Solutions
10.2023 - Current
- In this role, proactively connect with potential customers through engaging inbound and outbound calls, skillfully qualifying their needs to optimize the sales process
- Have streamlined the lead transfer process to licensed agents, enhancing the efficiency of the sales funnel and expediting customer engagement
- Additionally, foster a positive atmosphere in customer interactions, utilizing effective communication to enrich the overall customer experience and establish rapport
Customer Service Representative
Liveops
03.2021 - 09.2023
- Diligently addressed billing inquiries and resolved issues, ensuring a positive customer experience with a focus on first-contact resolution
- Actively monitored performance metrics to identify areas for enhancement, implementing strategies that drove operational efficiency and service quality
- My efforts elevated sales performance by deploying effective cross-selling and up-selling strategies, seamlessly integrating these techniques into customer interactions
Customer Service Representative
S and P Data LLC
11.2020 - 01.2021
- In this position, managed inbound calls for a home security company, expertly setting appointments and addressing a range of customer concerns with empathy and clarity
- Successfully navigated customer objections and articulated the benefits of upgrades, significantly strengthening customer trust and satisfaction
Customer Service Representative
IQor
Tucson, USA
09.2018 - 12.2019
- Guided customers through credit checks and account setups, ensuring a smooth and hassle-free process for cell phone purchases
- Communicated credit results clearly to customers and store agents, swiftly resolving any issues to maintain transparency and customer confidence
Server
Brundogs BBQ Restaurant
Tucson, USA
09.2001 - 04.2017
- Provided attentive and responsive service by coordinating meal orders, ensuring seamless operations between the kitchen and dining areas for a delightful dining experience
- Initiated and implemented organizational improvements, significantly enhancing service efficiency and overall customer satisfaction
Education
High School -
Safford High School
Safford, AZCosmetology -
Safford Cosmetology School
Safford, AZGeneral Studies -
Pima Community College
Tucson, AZSkills
- Customer Service Excellence
- Effective Communication
- Sales Proficiency
- Technical Savvy
- Remote Work Expertise
Timeline
Insurance Lead Qualifier
Working Solutions
10.2023 - Current
Customer Service Representative
Liveops
03.2021 - 09.2023
Customer Service Representative
S and P Data LLC
11.2020 - 01.2021
Customer Service Representative
IQor
09.2018 - 12.2019
Server
Brundogs BBQ Restaurant
09.2001 - 04.2017
High School -
Safford High School
Cosmetology -
Safford Cosmetology School
General Studies -
Pima Community College
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