Reliable Doorman with background in upscale hospitality and residential environments. Display strong understanding of customer service principles, conflict resolution techniques, and property security measures. Notable for maintaining professional demeanor under pressure while providing welcoming atmosphere for residents and guests. Previous work led to improved tenant satisfaction and increased safety standards.
Overview
27
27
years of professional experience
1992
1992
years of post-secondary education
Work History
Doorman
737 Park Ave Condo Association
New York
03.1998 - Current
Transferred luggage, trunks and packages to and from rooms, loading areas, vehicles or transportation terminals with baggage carts.
Respected privacy and confidentiality of residents and guests by declining to divulge information to unauthorized individuals entering building or telephoning.
Monitored audio and visual fire alarms and called for attention where required, addressed elevator malfunctions, and alerted service providers of utility outages or repair needs.
Picked up and bundled guests' laundry for outside cleaning service.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Met and greeted tenants and guests, denied entry to unauthorized people and answered front-desk telephone.
Provided friendly and professional assistance to employees and visitors
Maintained high levels of alertness throughout shifts.
Monitored security cameras to identify and respond to suspicious activity.
Monitored CCTV systems to ensure safety and security of premises.
Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Monitored CCTV systems, responding quickly to any security issues or suspicious activity.
Greeted customers and visitors as they arrived at the premises, checked their identification and provided directions when necessary.
Assisted with loading and unloading of vehicles, ensuring that all items were safely transported to their destination.