Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Paul Miiro

Melissa,Texas

Summary

Dedicated and empathetic Back Office Lead offering experience in direct patient care and medical office management. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Back Office Lead Medical Assistant

Concentra Urgent Care
Addison, TX
02.2022 - Current
  • Guide patients to room, record vital signs, discuss patient medical history, and enter information for physician or other clinical staff to review.
  • Oversee and supervise the running of the back office.
  • Supervised, trained, and coached a team of medical assistants.
  • Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
  • Assisted patients with registration, new patient paperwork, and check-out process.
  • Set up, cleaned, and stocked examination rooms with medical supplies.
  • Organized charts, documents, and supplies to maintain team productivity.
  • Led team meetings to improve workflows and contribute to improving patient population outcomes.
  • Perform X-rays.
  • Order supplies via ENVI.

Care Coordinator

CONCENTRA URGENT CARE
Addison, TX
04.2020 - 02.2021
  • Check in and check out patients
  • Perform Chart Prep
  • Perform Front Desk Duties

BACK OFFICE SPECIALIST, Medical Assistant

TELEMEDICINE
, TX
03.2018 - 04.2020
  • Collect and document patient information, including demographics, chief complaints, review of medication, and allergies.
  • Coordinate patient care through video intake call.
  • Welcome, via video, patients and obtain medical histories from patients.
  • Screen and triage patients based on intake questions.
  • Administrative duties as needed, including scheduling appointments, contacting patients and customers, and answering calls.
  • Document in the Electronic Medical Record.
  • Assist other team members as needed.

Education

Bachelor of Science - Health Information Technology

Parker University
Dallas, TX
04-2024

Associate of Applied Science - Radiologic Technology

PARKER UNIVERSITY
Dallas, TX
04.2017

Associate Degree - Science

Collin County Community College
McKinney, TX
12.2015

Skills

  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Provides exceptional customer service to all patients, clients and peers while incorporating Orange Book values
  • Dedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATs
  • Provides an excellent, compassionate and warm patient experience regardless of patient volume
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Positive, energetic, and professional demeanor
  • Ability to coordinate and prioritize multiple tasks and work in a fast-paced environment without direct supervision

Certification

TEXAS MEDICAL BOARD LICENSE NUMBER: NCR02003165

REGISTERED HEALTH INFORMATION ADMINISTRATOR (RHIA)

CPR

Timeline

Back Office Lead Medical Assistant

Concentra Urgent Care
02.2022 - Current

Care Coordinator

CONCENTRA URGENT CARE
04.2020 - 02.2021

BACK OFFICE SPECIALIST, Medical Assistant

TELEMEDICINE
03.2018 - 04.2020

Bachelor of Science - Health Information Technology

Parker University

Associate of Applied Science - Radiologic Technology

PARKER UNIVERSITY

Associate Degree - Science

Collin County Community College

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Paul Miiro