Paul Millsap
Los Angeles,CA
Summary
Dedicated food service manager with 9 years of experience overseeing staff and operations for restaurant industry. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service. Enthusiastic entry-level automotive sales professional knowledgeable about vehicles and eager to develop sales abilities. Hardworking, reliable and professional.
Overview
6
6
years of professional experience
Work History
General Manager of Food Service
Rubio's Coastal Grill
Lakewood
09.2022 - 05.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Trained and supervised staff members in all aspects of restaurant operations.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Developed relationships with key customers to maximize revenue potential.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Organized promotional events such as special menus or discounts in order to attract more customers.
General Manager
Chipotle
Marina Del Rey, CA
02.2019 - 09.2022
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Created effective business plans to focus strategic decisions on long-term objectives.
Sales Consultant
Cerritos Nissan
Cerritos, CA
02.2018 - 02.2019
- Developed and maintained relationships with clients to increase sales revenue.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Greeted customers and provided product information.
- Conducted test drives for prospective buyers.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Provided follow-up customer service after a car sale was completed.
Education
High School Diploma -
Santee Education Complex
Los Angeles, CA06-2012
Skills
- Marketing and Promotions
- Sales Growth
- Creativity and Innovation
- Cost Control
- Scheduling and Rostering
- Operations Management
- Portion Control
- Hiring procedures
- Team Development
- Performance Evaluations
- Catering Coordination
- Employee Retention
- Staff Leadership
- Sales Planning
- Staff Supervision
- Sales Leadership
- Customer Service
- Relationship Building
- Payroll Administration
- Strategic Planning
Timeline
General Manager of Food Service
Rubio's Coastal Grill
09.2022 - 05.2024
General Manager
Chipotle
02.2019 - 09.2022
Sales Consultant
Cerritos Nissan
02.2018 - 02.2019
High School Diploma -
Santee Education Complex
Similar Profiles
Axel OleaAxel Olea
Shift Leader at Rubio's Coastal GrillShift Leader at Rubio's Coastal Grill
Kimberly PerezKimberly Perez
Cook at Rubio's Coastal GrillCook at Rubio's Coastal Grill
Leonardo Velazquez CorreaLeonardo Velazquez Correa
Shift Leader at Rubio's Coastal GrillShift Leader at Rubio's Coastal Grill