PAUL M. MARQUEZ
Fort Worth,TX
Summary
Cybersecurity graduate from Dallas Baptist University and U.S. Air Force & Army veteran with extensive experience supporting communications systems, network operations, technical troubleshooting, and enterprise IT support in mission-critical environments. Proven ability to enforce cybersecurity policies, maintain operational readiness, and resolve complex technical issues under pressure.
Hands-on experience building full-stack web applications using Next.js, Supabase, GitHub, and SQL databases. Strong background in desktop support, network troubleshooting, hardware/software maintenance, technical documentation, and customer support. Holds an Interim Top Secret Clearance and prior CompTIA A+ certification. Seeking opportunities in IT Support, Help Desk, Desktop Support, Network Support, System Administration, or Cybersecurity.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Signal Support Specialist / Forward Support Manager
United States Army
Fort Worth, TX
02.2009 - 11.2025
- Enforced cybersecurity policies and Information Assurance (IA) standards to protect mission-critical systems and communications
- Installed, configured, maintained, and troubleshot communication systems, computer hardware, and network equipment
- Supported secure network operations in high-pressure operational environments
- Diagnosed and resolved hardware, software, and connectivity issues while minimizing downtime
- Developed Standard Operating Procedures (SOPs) to improve operational efficiency and accountability
- Coordinated with cross-functional teams to maintain communication readiness and operational continuity
- Maintained secure communications and compliance with military security regulations
- Provided technical guidance and troubleshooting support to personnel on communication systems and IT equipment
- Managed sensitive information systems and ensured operational readiness under strict deadlines
- Full-Time
Computer Helpdesk Technician
Mercedes-Benz (Allied/A3 Contract)
Fort Worth, TX
03.2024 - 04.2024
- Diagnosed and resolved desktop hardware, software, and connectivity issues for end users
- Logged, tracked, and resolved incidents using a ticketing system to ensure timely issue resolution
- Supported Microsoft Windows environments and user account troubleshooting
- Assisted with hardware setup, software installation, and workstation support
- Guided users through troubleshooting procedures and technical solutions
- Collaborated with technical teams to resolve escalated support issues
- Full-Time
Helpdesk Technician / Desktop Administrator
Aerojet
Rancho-Cordova, CA
03.2008 - 02.2009
- Provided enterprise-level technical support to over 1,000 users across multiple facilities
- Installed, repaired, and maintained computers, printers, and network-connected devices
- Managed LAN operations and supported infrastructure across 20 facilities
- Diagnosed hardware, software, and network connectivity issues
- Tracked and resolved incidents using the Remedy ticketing system
- Assisted with desktop deployments, system upgrades, and end-user support
- Maintained technical documentation and followed established support procedures
- Full-Time
Communications & Computer Systems Operator
United States Air Force
Various Locations, United States
05.2003 - 02.2008
- Performed system maintenance, software installations, backups, and operational support for communication systems
- Managed user accounts, permissions, and secure access across multiple systems and networks
- Supported UNIX-based systems and resolved system-level technical issues
- Maintained secure communications and compliance with operational procedures
- Monitored system functionality and troubleshot technical issues to maintain mission readiness
- Assisted personnel with technical support and system troubleshooting
- Full-Time
Education
Bachelor of Science - Cybersecurity
Dallas Baptist University
Dallas, TX05-2026
Skills
- IT Support & Technical Troubleshooting
- Active Directory Administration
- Microsoft 365 Support
- TCP/IP, DNS, DHCP & LAN/WAN Networking
- Network Security & Information Assurance (IA)
- Desktop Support & Hardware Repair
- Windows, Linux & UNIX Administration
- VPN & Remote Desktop Support
- System Maintenance & Software Installation
- Incident Management & Ticketing Systems
- Technical Documentation & SOP Development
- Cybersecurity Operations & Compliance
- Secure Communications & Access Control
- Enterprise IT Support
- Network Equipment Troubleshooting
- End-User Support & Training
- System Administration
- Infrastructure Support
- Cross-Functional Team Collaboration
- Operational Readiness
- Problem Resolution & Root Cause Analysis
- Data Protection & Secure Access Procedures
Certification
- Interim Top Secret Clearance
- CompTIA A+ Certification (Expired)
Timeline
Computer Helpdesk Technician
Mercedes-Benz (Allied/A3 Contract)
03.2024 - 04.2024
Signal Support Specialist / Forward Support Manager
United States Army
02.2009 - 11.2025
Helpdesk Technician / Desktop Administrator
Aerojet
03.2008 - 02.2009
Communications & Computer Systems Operator
United States Air Force
05.2003 - 02.2008
Bachelor of Science - Cybersecurity
Dallas Baptist University
COMMUNITY SERVICE & ORGANIZATIONS
USO Europe, NCO Association, MWR Youth Services
ADDITIONAL INFORMATION
- U.S. Air Force & Army Veteran
- Experienced in mission-critical and operational environments
- Strong interest in cybersecurity, networking, and enterprise IT support
- Passionate about continuous learning and professional development
- Eligible for cleared defense contractor opportunities