Paul Mongera
Pembroke Pines
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
5
5
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Flanigan's Seafood Bar and Grill
05.2020 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - Kinesiology
Pennsylvania State University
University Park, PABachelor of Science - Tourism And Hospitality Management
Florida International University
Miami, FL06-2028
Skills
- Exceptional customer service
- Guest engagement
- Strong work ethic
- Professional appearance
- Hospitality service expertise
- Memory retention
- Menu memorization
- Service prioritization
- Sales techniques
- Order accuracy
- Quality control
- Suggestive selling
Accomplishments
- Achieved "Employee of the Month" on three separate occasions because of my relentless work ethic and attention to detail.
Timeline
Server
Cracker Barrell Old Country Store
05.2024 - Current
Server
Flanigan's Seafood Bar and Grill
05.2020 - 04.2024
No Degree - Kinesiology
Pennsylvania State University
Bachelor of Science - Tourism And Hospitality Management
Florida International University
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