Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Paul Moreton

Peoria,AZ

Summary

Dynamic Store Manager with extensive experience at Discount Tire, excelling in customer service and team development. Proven track record in enhancing customer satisfaction through effective training and problem-solving. Skilled in recruitment and mentoring, fostering a collaborative environment that drives performance and operational excellence. Committed to maintaining high standards of safety and quality.

Overview

29
29
years of professional experience

Work History

Store Manager

Discount Tire
03.1996 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Training and mentor
  • Multitasking and organization
  • Recruitment and hiring

Accomplishments

  • Supervised team of 25 staff members.
  • Achieved 3 sales awards by improving execution on Customer Service and Sales.

Timeline

Store Manager

Discount Tire
03.1996 - Current

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Paul Moreton