Paul Morley

Oversight Manager for customer experience and interface design for Cylance Cybersecurity product. Roadmap planning and requirements delivery.

• Increased customer engagement by 33% for business critical messaging/marketing by designing and delivering an api-driven framework for the delivery of customizable in-console notifications.
• Contributed to the ideation for Cylance GenAI Cybersecurity Assistant, focusing on user experience, prompt behaviors, cost considerations and integration to optimize workflows and provide guidance to threat hunters.
• Introduced event-driven behavioral analytics via Google Analytics/Tag Manager across global regions and thousands of customer tenants, enabling the capture of previously unknown behaviors empowering all new data-driven decision-making dimensions.
• Designed and delivered highly requested customizable cybersecurity dashboard, enabling cross-team sharing of key cyber alerts and detections.
• Unified UX/UI experiences through the delivery of a new Enterprise Design System in close coordination with Designers and Dev teams and introducing process improvements for component changes reclaiming 2+ hours of meeting time per week.

Oversight Manager for customer experience and interface design for BlackBerry UEM (Unified Endpoint Management) product. Roadmap planning and requirements delivery.

• Delivered 20+ major releases on-time as the Oversight Manager for Customer Experience for BlackBerry (UEM) Unified Endpoint Management (On-premises and Cloud).
• Company acquisition projects - WatchDox and Good Technology Integrated and unified diverse user experiences while managing technology stack challenges into a 'single pane of glass' experience, improving BlackBerry’s cross-platform EMM support while retaining a large and diverse customer base.
• Managed weekly customer feature requests grooming and triaging 2000+ as product grows.
• Thought leadership for a range of innovative multi-device per user administration paradigms such as app-policy assignments, role based administration and user on/offboarding.
• Greatly increase customer adoption and simplifying the process of Apple MDM and Android for Work integration my designing and introducing customer 'Welcome' and 'Setup' experiences.

Responsible for BlackBerry Enterprise Server Product Lifecycle compatibility Matrix as well as Roadmap planning and requirements delivery.

• Designed and implemented a vital EULA acceptance tracking system for both cloud and on-premises products, ensuring legal proof of acceptance, including tracking acceptance upon EULA changes.
• Responsible for product requirement for all aspects of installation and installer technology.
• Ensured product compatibility support matrix was and maintained for both internal and external users.
• Presenter for numerous customer break-out sessions at the Wireless Enterprise Symposium global conference from 2010 to 2012.

• Leadership role in a time-boxed Micro-IPTV project to generate new business for a multi-million dollar contract.
• Grew mobile device deployments by over 900% in 18 months through the development and execution of a comprehensive Mobile Fleet Management Program, resulting in deployments exceeding 3000 devices.
• Spearheaded process and employee education improvements around mobile device fleet management.
• Initiated multiple large data and hardware migration projects for Desktop and Server scenarios.
• Executive Support team