Paul Mukomeza
Old Orchard Beach,ME
Summary
Diligent program operations with 3 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors operations. skills in inventory management, loss prevention, vendor negotiation, and organizing.
Overview
8
8
years of professional experience
Work History
Program Manager
New England Integrated Living Support
Biddeford , ME
2021.01 - Current
- Overseeing program compliance with requirements, schedule and budget.
- Implementing plans designed for individuals with developmental disability and autism.
- Interviewing prospective employees and providing input to HR on hiring decisions.
- Train and leading staff on proper QA standards.
- Monitoring service provider performance to ensure quality of services delivered.
- Contributing with strategies to the management team through accountability, communication and reporting.
- Implemented the person centered plan designed for individual's specific needs.
- Delegated work to the house managers and staffs, setting priorities and goals.
- Completing the client's monthly medication administration record (MAR) and tracking the medication changes
- Completing and requesting the client staffing ratio due to the needs
- reporting client's concerns to the guardian and case managers
- Performing the oncall duties during the after business hours
- Completing the weekly staff scheduling
Restaurant Supervisor
Gaylord Palms Resort & Convention Center
Kissimmee , FL
2019.11 - 2020.12
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Trained new employees on restaurant policies and procedures.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Analyzed financial records such as sales figures, expenses reports, labor costs and inventory data to determine profitability of operations.
- Recommended measures for increasing profits or reducing losses related to food preparation processes or staffing levels.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
Hotel Management Trainee
Gaylord Palms Resort & Convention Center
Kissimmee , FL
2018.08 - 2019.11
- Organized special events such as banquets, conferences, weddings.
- Analyzed customer feedback data to identify areas for improvement in services offered by the hotel.
- Assisted guests at check-in, providing information on various services within hotel.
- Oversaw recruiting, interviews and new employee hiring.
- Implemented cost control measures to reduce operational expenses.
- Participated in promotional activities to attract more customers from different markets.
- Leading daily shift briefings to motivate employees and address issues or inefficiencies.
Event Coordinator
Kigali Marriot Hotel
Kigali , Rwanda
2016.06 - 2018.08
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information needed by Banquet team .
- Sourced venues for events in accordance with client needs and preferences.
- Provided on-site support during the day of the event including problem solving if necessary.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Hired, trained and supervised volunteers and support staff required for events.
- Managed safe and smooth food delivery at banquets, conferences and social events.
Education
Bachelor of Science - Development Economics And International Development
University of Rwanda
Kigali 05.2015
Skills
- Quality Control
- Operations Management
- Talent Recruitment
- Budget Coordination
- Good Judgment
- Team Training and Development
- Team Leadership
- Event Planning and Execution
- Vendor Sourcing
Timeline
Program Manager
New England Integrated Living Support
2021.01 - Current
Restaurant Supervisor
Gaylord Palms Resort & Convention Center
2019.11 - 2020.12
Hotel Management Trainee
Gaylord Palms Resort & Convention Center
2018.08 - 2019.11
Event Coordinator
Kigali Marriot Hotel
2016.06 - 2018.08
Bachelor of Science - Development Economics And International Development
University of Rwanda
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